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3A Soft is Hiring an Urgent Hiring for Desktop Support Engineer (Face to face Interview) Near New York, NY
Job Details
Job Description:
Technical Experience in end-user desktop troubleshooting and support.
Technical Experience with office-wide PC, laptop, network and printer/peripheral troubleshooting and support activity.
Experience with ticket management software and related procedures (e,g, ITSM Service Now)
Experience managing and prioritizing support calls
Experience in understanding and compliance with confidentiality related to sensitive data. ( e.g., HIPAA/HITECH Law, Pub 1075)
Experience in a customer service related support position providing direct, in-person technical support to Executive level clients/customers and administrators
Experience supporting, troubleshooting, and operating video-teleconference equipment.
Experience with internet-based teleconference software support (e.g. WebEx, MS Teams, Zoom)