16 1-800-GOT-JUNK? Operations Manager Jobs in Minneapolis, MN
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1-800-GOT-JUNK? Operations Manager
$100k-126k (estimate)
Full Time
6 Months Ago
360WOWINC is Hiring a 1-800-GOT-JUNK? Operations Manager Near Minneapolis, MN
Join our team at 1-800-GOT-JUNK?, the largest junk removal franchise in North America! Our franchise serves the entire Twin Cities and is locally owned and operated out of Northeast Minneapolis. We recognize the importance of having happy employees and we offer an extremely positive environment that is high energy and promotes individual growth.
We pride ourselves on not only our over the top customer service, but our role that we play in helping our environment and communities. We do everything we can to keep unnecessary junk out of landfills and donate to local charitable organizations whenever possible.
You will love working with us!
We are looking for an operations professional who thrives in a fast paced, team oriented, customer service environment. You will ensure that operational plans are executed, performance metrics are achieved and teams are well trained and led. You will have the ability to innovate and grow your skills exponentially through new experiences every day!
About the position:
- Work as a part of a close knit operational team of 3-5 members, led by our Senior Operations Manager, and help direct daily operations while engaging in frontline work when necessary
- Ensures processes are implemented and maintained to manage team schedules, a fleet of 20 trucks and systems which support daily revenue in excess of $30,000, while hitting target metrics
- Develops operations procedures and ensures effective and timely communication of processes and procedures. Implements additional training to support and achieve improved metrics and KPIs
- Understand and help drive franchise profitability through achieving target metrics including wage percentage, disposal cost percentage and team customer reviews
- Find the root causes of off track metrics and fix through training or process improvement
- Lead, inspire, train and hold accountable a diverse frontline team of 50-100 members on a daily basis
- Foster a safety culture through awareness, training and accountability. Monitor the maintenance and use of equipment by using checklists and observations as required.
- Oversee warehouse organization and activity, ensuring safety, efficiency and maximum diversion and recycling
- Actively engage with large commercial customers including job estimates and negotiations. Work closely with the Commercial Account Team to pursue leads and win business
- Maintain exceptional customer relations and act as the escalation point for customer and/or key vendor issues
- Develop and maintain relationships with disposal sites
Who you are:
- Strong relationship builder and communicator - we are all about people and look for individuals who our customers and truck team members will connect with
- You are a self starter who loves to push yourself to hit targets and exceed your goals
- Strong ownership and accountability to results - you're self-driven in all that you do
- Desire to work as a part of a positive, high performing team
- Proven experience using technology to create efficiencies
- Alignment with our Core Values
Compensation:
- $60-65,000 base plus eligible for monthly bonus based on financial performance
- Affordable health insurance plans - we cover 50% of the premium!
- Enroll in our 401K account with a 4% match!
- A focus on happy employees - we love to recognize our top performers, refuel our crews with free breakfast and coffee every morning, and celebrate our people!
- A commitment to development - professional and personal development is core to our business. We are committed to nurturing talent from within and providing a path to growth!
Requirements:
- Four year degree
- Minimum of five years of experience in operations
- Two years of experience in leading teams
- Track record of achievement and success demonstrated by achieving performance metrics
- Ability to communicate clearly and concisely
Apply TODAY and we will reach out to qualified candidates - we move fast for great people!
Job Summary
JOB TYPE
Full Time
SALARY
$100k-126k (estimate)
POST DATE
11/06/2023
EXPIRATION DATE
05/19/2024
WEBSITE
360wowinc.com
HEADQUARTERS
Minneapolis, MN
SIZE
<25
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