About Us:

360 Total Care Home Care is dedicated to providing comprehensive care solutions for individuals in need, allowing them to maintain independence and quality of life in their own homes. Our commitment to excellence extends beyond medical care to encompass non-medical services, including transportation, ensuring our clients have access to essential resources and activities.

Position Overview:

We are seeking a dynamic and experienced individual to join our team as an office Manager for our Franklin office location. In this role, you will oversee the day-to-day operations of our DODD/ODA agency, acting as a liaison between upper management, drivers, Direct support staff, and external entities to ensure efficient and reliable service delivery.

Responsibilities:

• Maintain day-to-day operations of Non-Medical Transportation of the Franklin office location.
• Act as a liaison between upper management and drivers, ensuring effective communication.
• Handle financial matters for the Franklin location, including managing accounts payable and company American Express transactions.
• Enforce company rules, policies, and procedures, ensuring compliance with regulatory requirements.
• Obtain and maintain up-to-date information regarding Department of Developmental Disabilities (DODD) and Ohio Department of Aging (ODA) policies and procedures.
• Conduct dispatching of drivers for both programs and complete weekly schedules for DODD drivers.
• Organize and attend monthly driver meetings, ensuring open communication and addressing any concerns.
• Maintain Excel tracking of expenses, gas forecasting, and annual cost of doing business reports.
• Manage mechanics and oversee vehicle repair activities to maintain fleet reliability.
• Complete bi-weekly payroll in conjunction with the CEO and submit reports to upper management.
• Conduct Individual Employment Supports (IES) and Non-Medical Transportation (NMT) as needed.
• Attend ISP meetings and monthly provider meetings as required by regulatory agencies.
• Conduct annual employee reviews and handle HR matters as needed.
• Submit weekly and monthly NMT billing to appropriate entities.
• Promote 360 Total Care Home Care and collaborate with Home52 and its subsidiaries.
• Be available for drivers between the hours of 5 AM and 6 PM to handle any issues or emergencies.
• Handle accidents and towing incidents promptly and efficiently.
• Order and maintain office supplies and ensure drivers have necessary supplies as mandated by regulations.
• Prepare for and participate in annual audits for DODD and ODA, ensuring all documentation is complete and accurate.
• Handle miscellaneous tasks assigned by upper-level management, CEO/CFO.
• Ensure proper documentation is available to drivers, including timesheets, reports, and request forms.
• Report all incidents to the appropriate hotlines and follow company procedures as indicated.

Qualifications:

• Vast knowledge of DODD and ODA regulations and procedures is essential.
• Moderate knowledge of vehicles and vehicular operation required.
• Previous experience in transportation management or a related field required.
• Strong organizational, communication, and leadership skills.
• Ability to handle HR matters and financial transactions.
• Proficiency in Microsoft Excel and other relevant software applications.

Job Type: Full-time

Pay: $21.28 - $25.00 per hour

Expected hours: 30 per week

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• On call

Ability to Commute:

• Franklin, OH 45005 (Required)

Work Location: In person