This position is responsible for assisting management with clinical operations in the field. They will help with recruiting, supervise new hire training, and act as a liaison between the assistants in the field and Branch Managers. Works collaboratively with all departments to achieve the coordination of high-quality care.

Essential Job Functions:

• Participates in the recruiting, interviewing, and on-board training of field assistants.
• Ensures consistency in all training and coaching provided to the field assistants.
• Provides feedback to the employee and manager for coaching and performance reviews.
• Ensure field employees have appropriate tools, systems, and supplies with a good understanding knowledge of function.
• Assist with approving payroll and expense reports for the field staff.
• Manages clinic schedule and assists with coverage and reschedules as needed.
• Conducts weekly audits of staff end of visit reports and provides feedback to the employee and manager.
• Conducts quarterly observations for training and continued education with the field staff.
• Responsible for overall success of clinic visits and number of patients seen vs scheduled.
• Maintains supply order for region.
• Assist field with daily challenges involving equipment or customers concerns.
• Manages broken equipment and repairs for the region.
• Attend and work with new providers on first visits.
• Proactively evaluates operational results and makes suggestions for improvement.
• Attend first visits to new facilities as required.
• Assist with facility and provider concerns regarding field service.
• Responsible for enforcing policies and procedures as well as streamlining effective processes across multiple markets and practices.
• Provides constructive feedback to management on a consistent basis.
• Ensure compliance and industry standards of HIPAA.
• Monitor systems and process for appropriate access, use and disclosure of, requests for, and protection of PHI. Ensure daily operations and actual practice conform to regulatory requirements.
• Communicates and follows up with team for compliance and performance related changes and issues.
• Must have the ability to train and work hands-on in all aspects of the field operations to assist in daily operations.
• Monitor scheduling of providers, medical assistants, and administrative staff for multiple locations.
• Stay up to date with EMR functionality and processes.
• Assist with implementation process on policy changes and improvements made by Corporation to maintain standardization.
• Emphasize customer service in all aspects of operations.
• Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
• Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
• Reacts positively to change and performs other duties as assigned.
• Must be willing to travel 100%.

Minimum Qualifications:

· Associates or Bachelor’s Degree in a related field preferred.

· Minimum 3 years clinic or medical practice environment experience.

· Minimum 3 years supervisory experience.

· Excellent interpersonal, oral, and written communication skills.

· Must be detail oriented and self-motivated to set the pace of the team.

· Excellent customer service skills.

· Ability to problem solve independently and / or a team.

· Work alongside team members.

· Experience in EMR, Excel, Word, PowerPoint, Outlook, and SharePoint preferred.

· Anticipate needs in a proactive manner in an effort to increase satisfaction.

· Take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems.

We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.

We are an equal opportunity employer.

Must have Covid-19 vaccination!

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• No weekends

Work Location: On the road