Waitlist Coordinator

ABOUT US:

360 Management Group, Co. is a 501(c)3, non-profit instrumentality of Elm City Communities (ECC) formed in 2018 to preserve low income and affordable housing in New Haven and its surrounding areas. In collaboration with Glendower, other affordable housing developers, and investors, 360 Management strives to create and maintain vibrant housing communities that enrich and revitalize neighborhoods through community and economic development. 360 Management currently manages multifamily developments subsidized and/or financed with state and federal affordable housing programs such as Low-Income House Tax Credits (LIHTC), Rental Demonstration Assistance (RAD), HUD Moderate Rehabilitation (Mod Rehab), HOME, Project-based and Tenant-based voucher programs.

MISSION:

The organization’s mission is to ensure that ECC’s affordable housing communities are preserved, to create stable and safe communities, and to provide respectful and professional property management services to residents residing in our communities.

POSITION:

360 Management Group is currently seeking a Waitlist Coordinator! The Waitlist Coordinator is responsible for responsible for maintaining the integrity of the waiting list and maintaining maximum occupancy rates. The purpose of this position is to provide the support needed to ensure that all applicable regulations pertaining to an applicant/resident’s eligibility for occupancy are followed. This is a fulltime hourly position which may require some travel with regular hours of work for a 35-hour work week, Monday – Friday 9:00 a.m. to 5:00 p.m. Evening and weekend work may be required as job duties demand.

ESSENTIAL FUNCTIONS:

• Respond to all inquiries regarding the landlord and waitlist portal.
• Manage the waitlist and landlord portal.
• Assist in marketing and advertising for vacancies in accordance with the properties Affirmative Fair Housing Marketing Plan.
• Ensure maximum occupancy rates and the lowest achievable vacancy rates, minimizing rental income loss to properties.
• Maintains integrity of the waiting list(s).
• Successfully completes the HUD Certified Occupancy Specialist training.
• Maintains a working knowledge of HUD handbook (s) and implements requirements contained within.
• Maintains a complete and accurate waiting list that is compliant with HUD regulation.
• Ensures individual and project compliance with Fair Housing laws. Participates in annual Fair Housing training.
• Ensures compliance with administrative rules for occupancy of the projects; i.e. income limits, screening checks, and income targeting requirements.
• Lease up vacant units at assigned properties as designated.
• Collects all third-party verifications, follow-up with the applicant, and submission of files to compliance.
• Carry out all activities associated with the property-specific programs including interviewing participants, answering telephone inquiries, and responding to correspondence. Seek guidance, support and direction as needed.
• Maintain applicant files and process files in accordance with company procedures and HUD and IRS regulations, including completing and securing all files daily.
• Perform all administrative tasks associated with eligibility determination, including verification of income and household composition. Prepare and send verification forms to agencies such as Department of Social Service, Employers, etc. to verify applicant/participant information as required by HUD/IRS. Clarify questions pertaining to occupancy standards, income, and assets. Explain rules, regulations, and eligibility requirements for affordable housing.
• Determines final eligibility of applicants to be selected as residents. Provides preoccupancy orientation for new residents; explains lease and briefs them on applicable Housings policies and procedures and provides information to clients about available housing options.
• Communicates with compliance staff on file reviews in a timely manner by providing details necessary to ensure quick approvals.
• Monitors HUD notices, regulations, and statues of change in eligibility requirements, occupancy standards, rent calculations, and other matters affecting an applicant/resident’s eligibility.
• Establish in writing efficient office procedures for acceptance and processing of applications/transfer requests, which address the need for proper verification, accurate computation, thorough screening, and good applicant/resident relations.
• Review voice messages daily.
• Perform other related duties as assigned.

KNOWLEDGE, SKILLS, ABILITIES:

• Ability to read and write at the level required for successful performance.
• Ability to follow verbal and written instructions.
• Ability to maintain effective working relationships.
• Sufficient vision to read fine print.
• Physical capability to tolerate heights.
• Possession of valid driver’s license.
• Proficient in Microsoft Word and Excel.
• Have excellent verbal and written communication skills.

EDUCATION AND EXPERIENCE:

• High School Diploma or Equivalent and at least two years of related experience, college degree preferred.
• Bilingual in Spanish preferred.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER M/F/V.

Job Type: Full-time

Pay: $30.00 - $33.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• relevant: 2 years (Preferred)

Work Location: In person