Location: Leonard, Texas (will be home office for this position) ability to assist in other areas that we cover.

Pay: Starting pay depending on experience

Schedule: Monday - Friday

About 360 Broadband:

360 Broadband is a leading broadband company committed to providing high-speed internet services to rural communities like Leonard, Texas. We believe in bridging the digital divide by offering reliable and affordable internet solutions to enhance connectivity and empower communities.

Job Description: As the Installation and Repair Technician Manager at 360 Broadband, you will play a crucial role in ensuring the seamless installation and maintenance of broadband services in Leonard, Texas, and surrounding areas. You will lead a team of technicians to deliver exceptional customer service and technical expertise.

Key Responsibilities:

1. Team Leadership: Manage and oversee a team of installation and repair technicians, providing guidance, support, and training to ensure high performance and productivity.

2. Installation Management: Coordinate broadband installations for residential and commercial customers, ensuring timely completion and adherence to quality standards.

3. Repair Operations: Supervise repair operations, including troubleshooting internet connectivity issues, diagnosing equipment malfunctions, and implementing effective solutions to minimize downtime.

4. Customer Service: Maintain a customer-centric approach by addressing customer inquiries, resolving service-related issues promptly, and ensuring overall customer satisfaction.

5. Quality Assurance: Implement and enforce quality control measures to ensure installations and repairs meet company standards and regulatory requirements.

6. Inventory Management: Oversee inventory levels of equipment and supplies, coordinating with procurement to ensure adequate stock availability for installation and repair activities.

7. Safety Compliance: Ensure compliance with safety regulations and protocols during installations and repair activities, promoting a culture of safety within the team.

8. Performance Monitoring: Track key performance metrics, such as installation turnaround time, repair completion rates, and customer feedback, to identify areas for improvement and optimize operational efficiency.

9. Technical Support: Provide technical support and expertise to technicians as needed, assisting with complex installations, or troubleshooting challenges.

10. Collaboration: Collaborate with other departments, such as customer service, network operations, and sales, to streamline processes, address customer needs, and drive business growth.

Qualifications:

· Previous experience in telecommunications, broadband installation, or related field.

· Proven leadership skills with the ability to motivate and develop a team.

· Strong technical aptitude and troubleshooting skills.

· Excellent communication and interpersonal abilities.

· Knowledge of industry regulations and best practices.

· Proficiency in using tools and equipment for installations and repairs.

· Valid driver's license and clean driving record.

If you're passionate about providing reliable internet services to rural communities and have the leadership skills to drive operational excellence, we invite you to join our team at 360 Broadband and make a meaningful impact in Leonard, Texas, and beyond. Apply now to be part of our mission to connect the world!

Job Type: Full-time

Pay: $47,500.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Leonard, TX (Required)

Ability to Relocate:

• Leonard, TX: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person