GENERAL SUMMARY:

Operate computers and related peripheral equipment in the processing or data preparation of reports or other output media. Monitor Data Center systems for service interruption and various operation trends. Handle multiple and frequent calls in the Communication Center as well as dispatching necessary pages, CODE information, paging and messaging processes and equipment. Interact with system users by answering questions and responding to special request for tracking reports or output, resolving issues as requested by employees, patients and various second level support to maintain SLA expectations. Work with vendors when necessary to resolve issues. Maintain stock of computer equipment and peripherals in a warehouse environment. Follows established processes for obtaining, logging, delivering and discarding computer hardware as needed. Other duties as assigned by Leadership.