intelliflo is a global business that welcomes bold ideas and all points of view. Doing what matters inspires us, and we believe that we grow best – as people and businesses - by working together and always striving to get better without fearing failure. We’re not looking for a ‘culture fit’. We want you to bring your unique skills and perspectives and add to our culture, not conform to it. This isn’t about finding the person who fits in; we want people who stand out. Who is intelliflo? Sound financial advice has the power to transform lives and should be accessible to the many, not the few. intelliflo widens access to financial advice through leading technology that powers the advisory experience. We use open software architectures and unmatched industry experience to simplify a complex digital landscape and help advisors flourish and grow. Our solutions support over 30,000 financial advisors globally, who represent over three million households with over USD 1 trillion assets. intelliflo operates independently under its own brand as a wholly owned subsidiary of Invesco, a global leader in the asset management industry. Job Description Your Role : Working within the Support Team providing software support and basic training to users of Intelligent Office. Contribute content to the Intelligent Office User Guide as required Accurate and timely resolution to, or appropriate escalation of all cases assigned. Deliver all additional assignments on time and to a suitable standard. What you will be doing : Help desk support – answering support calls from clients and processing support emails. Logging calls on internal system, using own initiative and taking ownership of queries. Investigating and resolving queries where possible or escalating them to the 2nd line support team where necessary. Liaising with the other teams on the resolution of queries. Testing new software functionality developed and assisting the quality assurance process. Creating and reviewing help files to assist clients using the system. Liaising with the Account Management Team and other key members of staff on improving business processes. Assisting with remote telephone training for new users, when applicable. Supporting the Account Manager with client liaison. General administrative duties. What you will bring : Help desk support experience required although candidates with strong experience in other areas may still be considered. Previous experience in the financial services industry is a distinct advantage. Proven customer relationship skills essential. Proven good computer skills essential, including knowledge of the Microsoft Office suite. Motivated individual with good time management and prioritisation skills. Ability to work in a very busy environment. Attention to detail. Proven communication skills, both oral and written. Maintain sufficient knowledge of Intelligent Office functionality and industry products and practices as required to resolve 1st line cases. Full Time / Part Time Full time Worker Type Employee Job Exempt (Yes / No) No Workplace Model intelliflo’s workplace model is designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection when possible. Most teams within our England office work 1-day a week in the office, however, most of our teams within the United States and India operate in a remote working pattern. Certain limitations apply. Please consult with your Talent Acquisition contact during the interviewing process. What’s in it for you? intelliflo offers industry-leading Total Rewards that help you thrive – in and out of the office, including competitive pay, retirement savings plans, generous health and wellness benefits, and much more. Our commitment to diversity, equality, and inclusion Our aspiration is for our workforce to continually reflect the diversity of people and perspectives in today’s evolving society, which we believe is fundamental to our efforts to widen access to financial advice. intelliflo is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity for all job applicants and employees. Individuals seeking employment at intelliflo are considered without regards to race, religion, color, sex, gender, gender identity, sexual orientation, marital status, national origin, citizenship status, disability, age, military or veteran status; or any other characteristic protected by applicable laws. The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The job holder may be required to perform other duties as deemed appropriate by their manager from time to time. You want to grow. You want to be part of a supportive team. You want to do work that matters. That’s what we’re all about. That’s our DNA that allows us to deliver on our mission: widening access to financial advice. We’re doing that through technology that makes it easier for advisors to help more people. Because we believe everyone deserves the best financial advice. That’s happening in a global team that represents the diverse world we live in. At intelliflo you are free to be yourself and to work flexibly – whether that be in an office, fully remote, or hybrid. We’re already supporting over 30,000 financial advisors over three million households and $1 trillion in assets under advisement. But we’re not done, not even close. We’re happy that you’re considering a career at intelliflo. Come grow with us.