2ULaundry is the new way to do laundry & dry cleaning. With our convenient pickup and delivery service, we are on a mission to give back time to our customers by taking laundry & dry cleaning off their to-do lists. We're obsessed with delivering the perfect customer experience and caring for our customer's items just as we would for our own.

This position is located at our South Austin laundromat at 11330 Menchaca Rd Austin, TX 78748.

Current Schedule:

Monday - Wednesday: 6pm-2am

Saturday and Sunday: 4pm-11pm.

Team Lead Responsibilities

Assist in managing and auditing daily operations, including customer service, inventory management, machine maintenance, and staff scheduling

Handle routine tasks and customer problems and escalate unusual or high priority items.

Prepare reports for management, including shift reports, incident reports, maintenance reports

Ensure that all employees adhere to company policies and procedures

Train new employees on proper operational procedures and safety protocols

Assist in managing employee performance, conducting regular performance review conversations, and coaching or retraining when necessary

Maintain a clean, safe, and organized work environment

Maintain all machines by ensuring all preventative maintenance tasks are completed timely, troubleshooting issues as they arise, and scheduling technicians when necessary

Order supplies and manage inventory levels

Process payments, handle cash transactions, and follow all cash management procedures

Assist in the implementation of corporate-led marketing strategies to increase sales

Track employee attendance and performance metrics

Ensure company goals are being met for volume and quality production and taking corrective action when necessary

Other duties as assigned

Team Lead Requirements:

2 years of face-to-face customer service experience

1 year of experience of supervisory experience preferred, preferably in a retail or food service environment

Computer and tech savvy

Handy and able to troubleshoot issues

Creative problem solving

Willing to learn and understand how to run a laundromat

Laundry can get heavy, so you need to be able to lift 30-50 pounds

Not afraid of going above-and-beyond when needed

Driven by quality and accuracy

Dependable and passionate about your work

Team Lead Pay & Perks:

Starting rate starting at $17.00 per hour

FREE Telehealth program for all employees and their dependents (regardless of tenure)

Medical, Dental, and Vision options

Immediate 401k eligibility

Employee Assistance Program

Weekly pay every Friday

Discounted Laundry Services and one free wash cycle per week

Consistent work schedules