Haven Residential is a full-service property management and professional group with a wealth of industry experience in real estate operations, revenue management, marketing, leasing, and new development lease-up. Haven manages 60 properties, representing over 14,000 units in 12 states with 400 employees and growing.

Haven offers a competitive benefits package of: 15 Paid Vacation Days, 6 Paid Sick Days, 10 Paid Holidays, Immediate Eligibility for Medical, Dental and Vision Insurance, Heath Savings Account, Short Term Disability, Basic Life Insurance, Pet Insurance, 401K and more! Come join our growing team!

SUMMARY OF POSITION:

The Assistant Community Manager will assist the Community Manager and work closely with residents.

ESSENTIAL JOB FUNCTIONS:

• Assists in managing all aspects of a building’s occupancy and maintenance.
• Communicates with tenants regarding property-related issues.
• Coordinates with tenants and third parties to address maintenance and facility needs.
• Collaborates with property management team to produce advertising materials.
• Meets with prospective tenants to show properties, conduct interviews, receive rental applications and explain terms of occupancy.
• Processes applications and conducts credit checks.
• Collects monthly fees and maintains records of payments and rental activity.
• Prepares budgets and financial reports.
• Coordinates with outside vendors to arrange for trash removal, maintenance, landscaping, security and other services.
• Investigates and helps to resolve complaints, disturbances, and violations.
• Compiles with anti-discrimination laws with regard to housing, renting and advertising.
• Contributes to team efforts by accomplishing related tasks as needed.

REQUIRED SKILLS / ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they are able to perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Excellent communication and interpersonal skills.
• Detail oriented and highly organized.
• Strong customer service skills
• Skilled in time management and the ability to prioritize tasks
• Excellent critical thinking and problem-solving skills
• Solid understanding of anti-discrimination housing laws.
• Experience using common operating system, such as Microsoft Windows.
• Comfort creating reports and other materials using Microsoft Word and other tools.
• Detail-oriented with a notable focus on ensuring and maintaining accuracy in record keeping.
• Ability to communicate effectively and positively with current and potential tenants.
• Valid drivers license may be required.

EDUCATION AND EXPERIENCE

• High school diploma or GED required.
• At least one year of experience preferred.

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