**This is a full-time position with possible overtime. 2 Shifts available: Days- 7am-3:30pm & Evenings- 2:30pm-11pm.**

**Position Objective:** The Service Writer/Advisor is the liaison between customers and the repair technicians. Assure that all charges related to work orders are posted properly. Assure all work orders are closed on a timely basis. Must conduct themselves in the presence of customers in a manner that promotes a positive image of the company.

**Job Responsibilities**

* Answer incoming phone calls and greet walk-in Service Department customers in a timely and friendly manner.

* Schedule service appointments (Obtain customer and vehicle data prior to arrival when possible)

* Prepare, open, maintain and close repair orders.

* Write up customers vehicle problems accurately and clearly on repair order.

* Refer to service history, inspect vehicle, and recommend additional services needed. * Provide customer a complete and accurate written quote for repair to include repair time line.

* Obtain customer signature on WO.

* Update customer of any changes in quote and or time line for repair; obtains pre-approval prior to continuing work.

* Explain work and all charges to Customer

* Maintains high customer satisfaction standards

* Maintain follow-up program on service repairs done and additional items found in need of repair.

* Handle customer inquiries in person and on the phone

* Follow up with customers regarding parts ordered for warranty repairs and scheduling a repair once the parts have been sourced.

**Qualifications**

* Heavy Truck, Diesel or Trailer Service Writing experience

* Mitchell Heavy-Duty Shop Management System Experience A Plus

* High school diploma or GED.

* Proficient Computer and Microsoft skills, to be able to write up customers needs and concerns in order to effectively communicate with shop foreman and technicians.

* Must be able to multi-task

* Must have effective listening and communication skills in order to assist customers professionally in person or by phone.

* Applicants must pass background check and drug screen

* Strong personal organizational skills as they relate to workload, time management and setting priorities in an unsupervised environment

**Certificates, Licenses, Registrations or Other Requirements**

Legally eligible to work in the United States.

Ability to perform physical requirements of the position

Successfully complete pre-employment drug screen, and background check, which will include previous employment check, criminal history and motor vehicle record review.

**Rocky Mountain Truck Centers is a fast-growing company that has been in business for over twenty years and offers competitive benefits, healthcare and paid time off.**