OVERNIGHT

JOB SUMMARY

The Sales & Service Overnight (SSO) is a member of the Club Operations team that serves the needs of members and guests to create a welcoming, informative, and enjoyable experience. Working a dedicated overnight shift, the SSO plays a critical role in upholding the 24 Hour Fitness Service Commitments starting with a Clean, Friendly, Well-Maintained gym. The SSO will regularly interact with guests inquiring about memberships and through consultative and engaging conversation, helps inspire guests to take the right next steps in pursuing their fitness goals. In addition, the SSO maintains relationships with existing members, greeting them during check-in, resolving concerns that may arise, and contributing to a best-in-class member-centric environment.

ESSENTIAL DUTIES & RESPONSIBILTIES Estimated % of

Time Spent

Member Engagement

Uphold Service Commitments and drive member satisfaction by:

• Ensuring members receive a friendly greeting/check-in and prompt attention to their needs

• Maintaining name relationships with members and serving as a resource for their questions or concerns

• Resolving member concerns as they arise and when needed, escalating through the proper management channels

• Being present on the club floor and locker rooms, helping keep a clean and safe environment

• Regularly conducting team cleans and identifying equipment and/or amenities in need of service 40%

Guest Experience & New Member Onboarding

Generate quality guest visits and assist enrollment as needed through:

• Helping guests become comfortable in the club

• Offering tours, discussing amenities and answering membership questions

• Inspiring guests to achieve their personal fitness goals

• Presenting 24 Hour Fitness in a way that best connects with guests

• Removing barriers and misconceptions on both free and fee-based Fitness services (Personal Training, Group Exercise, 24GO Digital)

• Ensuring new members are set up for success by meeting with a Personal Trainer 40%

Retail Merchandising and Other In-Club Promotions

Sell retail products and generate additional club revenue by:

• Maintaining a proficient knowledge base of current retail products

• Ensuring proper retail merchandising and planogram standards

• Encouraging members to refer guests to try the club

• Offering in-club promotions including Personal Training, Add-On Memberships, , etc.

ORGANIZATION RELATIONSHIPS

This position will report directly to the Sales & Service Manager.

Job Types: Full-time, Part-time

Pay: $16.28 per hour

Shift:

• Night shift

Work Location: In person