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This position requires the applicant have availiablitily to work until 11:45pm Monday - Thursday, and until 11:15pm on Friday, Saturday and Sunday.
JOB SUMMARY
The Sales & Service latenight is a member of the Club Operations team that serves the needs of members and guests to create a welcoming, informative, and enjoyable experience. Working a dedicated night shift, the SSA plays a critical role in upholding the 24 Hour Fitness Service Commitments starting with a Clean, Friendly, Well-Maintained gym. The SSO will regularly interact with guests inquiring about memberships and through consultative and engaging conversation, helps inspire guests to take the right next steps in pursuing their fitness goals. In addition, the SSA maintains relationships with existing members, greeting them during check-in, resolving concerns that may arise, and contributing to a best-in-class member-centric environment.
ESSENTIAL DUTIES & RESPONSIBILTIES
Estimated % of
Time Spent
Member Engagement
Uphold Service Commitments and drive member satisfaction by:
Guest Experience & New Member Onboarding
Generate quality guest visits and assist enrollment as needed through:
Retail Merchandising and Other In-Club Promotions
Sell retail products and generate additional club revenue by:
ORGANIZATION RELATIONSHIPS
This position will report directly to the Sales & Service Manager.
REQUIRED QUALIFICATIONS
Knowledge, Skills & Abilities
Minimum Educational Level/Certifications
Minimum Work Experience and Qualifications
Physical Demands/ Environmental Conditions
Travel Requirement
Disclaimers
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.
COMPLIANCE & INTEGRITY: Consistently supports compliance and Workplace Conduct by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licensure requirements (if applicable), and 24 Hour Fitness' policies and procedures.
All Directors, Managers and Supervisors are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments.
SERVICE & QUALITY: In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by 24 Hour Fitness as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to member and team members, contracted providers and vendors.
WORKPLACE SAFETY: In addition to defined working conditions and physical requirements, employees are accountable for working safely; following established policies & procedures; and reporting all injuries and hazards to their supervisor immediately.
Supervisors and Managers are accountable for ensuring the safety performance of employees; applying consistent practices in compliance with federal, state and local regulations; providing guidance to maintain a safe and healthy work environment.
Benefits Summary
24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership.
Compensation Summary
All Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD&D Insurance ($10,000), and 401k Savings and Investment Plan.
Average of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above).
Actual offer may vary from posted hiring range based on location, work experience, and/or education.
Pay Range: $15.85 - $15.85
Job Type: Part-time
Salary: $15.85 per hour
Expected hours: 14 per week
Benefits:
Schedule:
Experience:
Ability to Commute:
Ability to Relocate:
Work Location: In person
Job Type: Part-time
Pay: $16.00 per hour
Benefits:
Shift:
Weekly day range:
Ability to Relocate:
Work Location: In person
Part Time
$68k-103k (estimate)
03/16/2024
07/13/2024
24hrfit.com
Carlsbad, CA
<25
The job skills required for Service Associate (late night) include Customer Service, Commitment, Communication Skills, Promotion, Merchandising, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Associate (late night). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Associate (late night). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Associate (late night) positions, which can be used as a reference in future career path planning. As a Service Associate (late night), it can be promoted into senior positions as a Sales Manager - Medicare Products that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Associate (late night). You can explore the career advancement for a Service Associate (late night) below and select your interested title to get hiring information.
If you are interested in becoming a Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Associate job description and responsibilities
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A strong associate will be able to quickly understand the customer’s problem and propose the best solution.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Associate jobs
Typically, a customer service associate will need to obtain their high school diploma or GED.
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Conduct research on the employer, hiring manager, and job opportunity.
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Communicate as efficiently as possible.
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Don’t pursue close personal relationships with the team.
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Stop Complaining About Missed Calls.
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