Membership Sales

Duties:

- Promote and sell memberships to potential customers
- Develop and maintain relationships with current and prospective members
- Conduct sales presentations and tours of the facility
- Provide excellent customer service to ensure member satisfaction
- Meet or exceed sales targets and goals
- Utilize organizational and time management skills to prioritize leads and follow-up activities
- Collaborate with General Manager to develop promotional materials and campaigns

Skills:

- Strong communication and interpersonal skills
- Ability to effectively present information and respond to questions from potential customers
- Proven track record in gym membership sales or related field
- Excellent organizational skills with the ability to manage multiple tasks simultaneously
- Proficient in English, both written and verbal

If you are a motivated individual with a passion for sales and customer service, we invite you to join our team as a Sales and Service Expert. In this role, you will be responsible for promoting and selling memberships to potential customers, as well as maintaining relationships with current members. You will have the opportunity to showcase your sales skills while providing exceptional customer service.

As a Sales and Service Expert, your main duties will include promoting memberships via guests, leads, or calls, conducting sales presentations, and providing excellent customer service. You will work closely with the General Manager and the Sales and Service Experts as well as Personal Trainers to develop promotional materials and campaigns that attract new members. Your strong communication skills will be essential in effectively presenting information and responding to questions from potential customers.

To succeed in this role, you should have a proven track record in gym membership sales or a related field. Your organizational skills will be crucial in managing multiple tasks simultaneously, such as prioritizing leads and following up with potential customers. Proficiency in English, both written and verbal, is required.

We offer competitive compensation and benefits packages, including opportunities for career advancement. If you are ready to take your sales career to the next level, apply now!

Full Job description of the position at 24 Hour Fitness below-

The Sales and Service Expert (SSE) delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSE builds relationships and translates the value of 24 Hour Fitness product and service offerings, and has a strong focus on behaviors that drive member acquisition and retention. The SSE delivers successful guest and member engagement, and attainment of sales revenue goals.

ESSENTIAL DUTIES & RESPONSIBILTIES

Guest Experience and New Member On-boarding

· Executes the CARE sales model with each guest and passionately relate how 24 Hour Fitness’s products/services will satisfy their fitness needs.

· Tours potential members through the club and describes the facility, equipment, services and amenities that directly tie back to their individual fitness needs and goals. Ensures all guests are registered through the digital kiosk.

· Communicates membership and fitness offers in a clear and concise manner using Company provided presentation tools.

· Effectively and professionally enrolls guests using Company sales techniques and protocol.

· Adheres to specific Membership Agreement Procedures (MAP) when enrolling members and guests.

· On-boards new members successfully and assist with all member retention activities in order to drive club profitability.

· Consistently achieves or exceed personal and team sales goals.

Prospecting and Lead Generation

· Obtains leads externally from within the community using company provided tools/programs. (i.e. Community outreach/Local Promotions, Corporate Sales on-sites).

· Generates leads/new business internally through member promotions, referrals, the dissemination of guest passes, and contacting leads generated via phone.

· Responsible for effectively setting appointments for all leads and potential new business opportunities.

· Communicates and promotes local and global marketing campaigns to leads and members.

· Manages and follows up on leads/new business by using a Lead Management System.

· Executes daily planner to track and plan for successful lead management and selling activities.

• Consistently achieve or exceed personal productivity goals.

Member Experience

• Partners with General Manager to provide a best-in-class, member-centric experience that strengthens member relationships and builds member retention.
• Ensures members receive a friendly greeting/check-in and prompt attention to their needs.
• Engages members with various fitness offerings including personal training, group exercise classes and 24GO digital content.
• Maintains name relationships with members and serving as a resource for their questions or concerns, and putting them in touch with the right 24 Hour Fitness resources as appropriate.
• Provides a clean, friendly, well-maintained club to members and guests and helps new members become comfortable in the club.

Job Type: Part-time

Pay: From $16.01 per hour

Expected hours: 15 – 25 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed
• Weekends only

Work Location: In person