Job Overview:
We are seeking a reliable and friendly Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our patients and visitors. Your primary responsibility will be to provide exceptional customer service and ensure a smooth check-in and check-out process.

Duties:
- Greet patients and visitors with a warm and welcoming demeanor
- Answer phone calls and respond to inquiries in a professional and courteous manner
- Schedule appointments and manage the appointment calendar
- Verify patient information and update records as necessary
- Collect payments and process insurance claims
- Maintain cleanliness and organization of the front desk area
- Adhere to HIPAA regulations to ensure patient privacy and confidentiality
- Assist with administrative tasks such as filing, faxing, and data entry

-Understand dental insurances and help patients understand how to utilize their benefits

-Learn how to explain dental procedures to provide post-op information and education for treatment diagnosed

Experience:
- Previous experience as a Dental Receptionist is required
- Familiarity with dental software such as CurveHero is a plus
- Knowledge of dental terminology is required
- Strong customer service skills with the ability to handle difficult situations calmly and professionally
- Proficient in using phone systems and other office equipment
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Excellent communication skills, both verbal and written

-Team oriented with understanding of constant teaching and learning needs.

We offer competitive compensation based on experience, along with benefits such as paid time off, monthly bonuses and opportunities for career advancement. If you are a motivated individual who enjoys providing exceptional patient service, we would love to hear from you.

Please note that only qualified candidates will be contacted for an interview.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off
• Referral program

Schedule:

• 12 hour shift
• 3x12
• Weekends only

Work Location: In person