Department: 02191 AQC Mequon - Immediate Care: Retail Status: Full time Benefits Eligible: Yes Hours Per Week: 37.5 Schedule Details/Additional Information: The Medical Office Assistant (MOA) is responsible for a variety of clinical, clerical and coordination services to support high quality, cost-effective patient care in the Advocate/Aurora Clinics at Walgreens. The MOA supports virtual patient care delivery via use of Tytocare technology while on site at the retail clinics. Great opportunity for Patient Service Representative (PSR), Certified Nursing Assistant (CNA) or Medical Assistant (MA)- who is looking for a more autonomous and exciting role. New graduate CNAs and Medical Assistants welcome! Starting pay is $21.05/hour On-the-job training will be provided! Serve patients in the neighborhoods and communities in which you live! Support delivery of innovative care in a retail clinic inside Walgreens Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, 401k company contribution Paid Time Off Staff at the following Advocate Walgreens Clinic site: Locations: Milwaukee Mequon Brookfield Wauwatosa Operating Hours: 9a – 5:30p (Mon - Fri) 9a - 3p Saturday 9A-2p Sunday *Will work 4 weekday shifts per week and rotating weekends MAJOR RESPONSIBILITIES Provide clinical and administrative support to remote and/or in-person Advanced Practice Clinicians while on site at Advocate/Aurora Clinics at Walgreens Complete the patient registration process, which includes documenting patient demographics, processing insurance and copays and scheduling patient appointments in the electronic medical record Facilitate waiting room management and patient rooming processes Complete vitals and point of care testing on patients Monitor supply inventory; order clinical and office supplies Develop and maintain collaborative relationships with peers, APCs, Walgreens store management and ACW leadership in support of patient care delivery Responsible for maintaining a safe, professional, and organized clinic environment Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards. MINIMUM EDUCATION AND EXPERIENCE REQUIRED License/Registration/Certification Required: Basic Life Support (BLS) for Healthcare Providers certification within 21 days of start date Education Required: High School Diploma or equivalent. Experience Required: Typically requires one year of experience in a clinical and/or customer service or patient registration setting. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED Effective communication (written and verbal) and interpersonal skills; ability to develop rapport and maintain positive, professional relationships with a variety of patients, teammates, and clinicians. Proficient computer skills including electronic medical records systems, typing, navigation within a windows operating system, supply ordering and use of electronic mail. PHYSICAL REQUIREMENTS AND WORKING CONDITIONS Must be available to work rotating weekends Travel between Advocate/Aurora Clinic at Walgreens retail clinic sites to support clinic operating hours as requested based on business operating needs Flexible hours The candidate must be able to perform physical tasks such as lifting supplies and moving equipment Need for hand dexterity to manipulate physical assessment device and type in electronic medical record This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Advocate Aurora Health is one of the 10th largest not-for-profit, integrated health systems in the U.S. with nearly 3 million patients served at more than 500 sites of care in Illinois and Wisconsin, including 28 hospitals. We're redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in a variety of specialties. Advocate Aurora Health is one of the 10th largest not-for-profit, integrated health systems in the U.S. with nearly 3 million patients served at more than 500 sites of care in Illinois and Wisconsin, including 28 hospitals. We're redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in a variety of specialties. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care