Duration: Full Time

Overview:

• This team is responsible for all tasks assigned by the Federal IT Asset Manager.
• The IT Contractor Asset Management Technician provides ongoing operations support to the Federal Asset Manager, contributing to and maintaining the Agency-wide asset management system.
• The asset management system includes asset life-cycle policies, procedures, technical troubleshooting, computer imaging, Shipping, and receiving IT equipment.
• The work is fully performed on-site.

Duties:

• Employs asset controls and inventory management processes to track IT assets; accountability, current location, maintenance, assigned owners, and lifecycle status using IT tools including the asset management console (CMDB).
• Articulates Asset Management team goals and objectives provided by the Federal Asset Manager to assigned team members and coordinates with the team to accomplish tasks effectively.
• Meets Service Level Agreements (SLA), and Operational Level Agreements (OLA).
• Responds to IT incidents and requests received from Remedy tickets escalated from the OPM Help Desk.
• Troubleshoot and resolve ticketed incidents involving current versions of the Microsoft operating systems, MAC OS X, Microsoft Office Suite, iOS, Active Directory, VPN, Encryption, 2-factor Authentication, and all OPM COTS and GOTS products
• Performs hardware warranty troubleshooting and repair on agency endpoints, servers, and networking equipment.
• Escalates tickets to Federal Asset Manager, Tier III Network, Security, or Server Engineers as required.
• Process surplus equipment that is outside the OPM equipment lifecycle standards by having them removed from OPM facilities.
• Prepare requested hardware and software for deployments by other IT groups; track all requests for deployment, using the Remedy asset management console and ticketing system.
• Observe training needs and relay training needs and requests to the Federal Asset Manager and/or contract Program Manager.

REQUIRED SKILLS:

• Strong customer relations
• Strong oral and written communication skills
• Strong Analytical Skills
• Excellent organization and planning skills
• Ability to understand and troubleshoot technical problems,
• must possess positive, professional interpersonal skills.
• Knowledge of the latest asset management concepts, theories, principles, practices, and techniques of configuration management, life cycle management, equipment types, and applications
• Experience in troubleshooting/repair within desktop and networking support, IT concepts, and software applications must be able to think logically and act decisively in critical situations.
• Image, configure and deploy workstations (desktops/laptops) and mobile devices (iPhones, iPads, etc.)
• Experience with Remedy Ticketing and Asset Management consoles (CMDB)
• Microsoft Active Directory basic concepts
• Experience troubleshooting operating Systems (Windows, OS X, iOS)
• Experience with Microsoft Deployment Tool (MDT) imaging environments
• Knowledge of encryption tools, i.e.; Bitlocker, Credant, VPN, etc.
• Perform a wide variety of duties and responsibilities with accuracy and speed under pressure of time-sensitive deadlines.
• Perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks promptly
• Proficient knowledge of database structure with the ability to enter, manipulate, and report data.

REQUIRED CERTIFICATIONS:

A combination of the below certifications or a higher education degree in IT-related fields is required.

• Recommended certifications:
• ITIL v4
• current Microsoft Associate or Expert certifications
• HDI Desktop Advanced Support Technician
• CompTIA A Certification
• Microsoft 365 Certified Fundamentals certificate
• Microsoft 365 Certified
• Modern Desktop Administrator Associate
• Or other equivalent certifications

CLEARANCE REQUIREMENTS:

• Clearable to a Public Trust (Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.)

About our Company: -

22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000 people including 600 Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115 Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80 commercial clients.

Recognized among Best Company to Work For by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.

22nd Century Technologies is an Equal Opportunity Employer" and s & all other parties authorized to work in the US are encouraged to apply."

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.