Department :

11926 AMG Milw South Shared Services - Public Safety

Status : Full time

Full time

Benefits Eligible : Hou rs Per Week :

Hou rs Per Week :

Schedule Details / Additional Information :

M-F 0700 to 1500. Some weekends and Holidays. Expected PTO coverage and assisting in filling shifts required.

Maintains a secure environment to protect people, information, and property. Proactively identifies and resolves potentially harmful, dangerous, or unsafe situations or risks.

Provides operational leadership of the security staff during a designated shift and ensures that all services meet department standards.

Provides security services with professionalism, fairness, and compassion in even challenging circumstances and in accordance with policies, procedures, and training.

Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor.

Is alert, observant, and ethical. Complies with and enforces all safety and security rules and regulations. Maintains Department uniform and equipment in good repair.

Provides front line shift leadership for Public Safety Officer 1 & 2 routine, and emergency responsibilities. Prioritizes and assigns tasks to accommodate shifting demands and resource pressures.

Confirms shift work documentation in the electronic record. Reviews and approves all shift incident reports. Conduct shift briefings to ensure accurate communication and handoff.

Provides a secure and safe work environment by monitoring officer compliance with policies, procedures, and processes. Schedules public safety staff, ensures daily work and assignments are appropriately covered, ensures PTO is equitably offered and scheduled, and reviews timecards for accuracy.

Lead Officer will be required to patrol south region clinics and sites, as well as assist with the Greater Milwaukee area.

Makes decisions regarding the dispositions of apprehension / arrest cases. Refers the most complex issues to leadership.

Rounds on internal customers and attends their meetings to monitor customer satisfaction and service delivery.

Coordinates emergency response planning and practice with other Departments and Units. Ensures that after action reviews accomplished and documented.

Performs initial performance coaching, and acts as a resource to correct or improve individual performance. Participates in annual performance evaluations.

Recommends / submits recognition of officer performance to leadership.

Serves as the primary internal trainer for the Department. Assigns preceptors for probationary officers and monitors their orientation, onboarding, and assessment, compiles feedback, maintains training records, trains competencies for all officers.

Prepares lesson plans for officers that do not meet training expectations. Serves as a field instructor when assigned, maintains instructor level certifications, and provides training in accordance with standards.

Maintains current Department training standards in radio communications, verbal de-escalation, stabilization, CPR, application of clinical restraints, etc.

Scheduled Hours

Full-time, M-F 0700 - 1500. Some weekends and Holidays. Expected PTO coverage and assisting in filling shifts absolutely required.

Licenses & Certifications

Security Officer healthcare certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) needs to be obtained within 2 years, and a valid driver's license issued by the Division of Motor Vehicles.

Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ). This is required to carry a taser at work and can be obtained after hire.

One must be at least 21 years of age to obtain a CCW.

Degrees

High School Graduate.

Required Functional Experience

Typically requires 5 years of experience in security or public safety role that includes experiences in responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, staff and / or property.

Knowledge, Skills & Abilities

Demonstrated ability to exercise mature judgment and sound reasoning while maintaining a courteous and tactful demeanor and quickly assess dangerous situations and taking appropriate action.

Last updated : 2024-05-21