Associate Customer Service Representative
Service Center Operations - East
20 Blackstone Valley Place, Lincoln RI 02865

Your future is our business.

Our office located in Lincoln, Rhode Island is seeking an Associate Customer Service Representative. This position involves telephone contact to assist and service policy holders with their insurance needs. Candidates should have previous service experience, professional telephone manner, and the ability to work well with others.

Salary  

A starting annual salary of $41,053

Work Schedule 

The 37.5-hour work schedule will be non-traditional hours. Weekdays 3:00pm-10:30pm with two consecutive weekdays off and regular daytime hours every, Saturday and Sunday. Training hours may vary. A shift differential of 15% may apply.  

A hybrid schedule of three days in office and two days work from home may be available once trained to work independently. 

Perks and Benefits 

• Paid vacation, holidays and sick days
• Competitive salaries and exceptional benefits 
• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Generous leave programs, including paid parental bonding leave 
• Student Loan Repayment and Tuition Reimbursement programs 
• Fitness and wellness reimbursement 
• Generous retirement benefits 
• Employee community involvement 
• Strong relationships, lifelong friendships 
• Opportunities for advancement in a successful and growing company 

Responsibilities: 

• Conduct professional telephone conversations to service customer accounts in a high call volume environment 
• Problem-solve and use time effectively to multitask and prioritize work 
• Assist customers with various billing and policy change transactions over the phone 
• Gain customer trust and respect by establishing and maintaining effective relationships 
• Demonstrate a high standard of customer service
• Collaborate with others in a team setting 

Qualifications 

• High school diploma or equivalent education required 
• Previous insurance background is a plus, but not required 
• Excellent interpersonal and communication skills 
• Computer keyboard and processing skills 
• Previous insurance background is a plus, but not required 
• After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided) 

About Amica 

Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share.

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information, or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers’ Compensation Act.

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