Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. The Department of HIM has an exciting opportunity for a full-time Supervisor, Record Completion to work in Miami, FL. The Supervisor, Record Completion oversees the day-to-day activities of staff responsible for deficiency management and dictation/transcription services. The incumbent assumes responsibility for the overall processing of electronically stored records and monitors and maintains acceptable quality standards and turnaround goals. Oversees daily workflow activities, provides performance monitoring and feedback. Trains new staff and implements an ongoing educational program for department staff. Works directly with internal and external teams to proactively identify issues and assist in their resolution. Performs ongoing quality audits and provides ongoing feedback to staff and management. Prioritizes requests for corrections. Compiles weekly and monthly productivity reports and graphs. Acts as a liaison between end users and the department. Informs administrative, medical, and patient care staff of changes to established procedures or clinical document workflow. Maintains current knowledge of security requirements, policies, and procedures by attending education programs focused on industry trends and industry offerings for deficiency management and dictation/transcription services. Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures. Ensures internal control oversight and compliance with laws and regulations, safeguarding of assets, compliance with University policies and procedures, reliability of internal and external reporting, and efficiency and effectiveness of operations. Creates an effective control environment, conducts risk assessment, implements and monitors controls. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. MINIMUM QUALIFICATIONS Bachelor’s Degree in relevant field Minimum 3 years of relevant experience RHIA or RHIT preferred Knowledge of business and management principles Ability to direct, manage, implement, and evaluate department operations. Ability to establish department goals and objectives that support the strategic plan. Ability to effectively plan, delegate and/or supervise the work of others. Ability to lead, motivate, develop and train others. Department Specific Functions Ensures efficient operation of deficiency management and dictation/transcription services for UHealth. The Supervisor, Record Completion is knowledgeable of the workflow, creates and maintains department policies and procedures, orients and trains new staff, conducts education and cross training for existing staff, conducts daily/weekly huddles with staff, and advises leader of any issues for follow up. Tracks and trends metrics for each area including quality and productivity. Metrics are evaluated annually for relevance and appropriateness. Quality data, including errors, is tracked by employee and education implemented for any areas where quality is not at 95% or better. Error work queues are monitored and resolved in a timely manner. Productivity data is tracked and trended utilizing reports from various systems. Supervisor contributes to the preparation of monthly employee scorecards. Reviews staffing schedule daily and updates electronically for any schedule change or time off requests. Time off requests from staff are approved in a timely manner according to HIM department policy and coverage is arranged according to skill set and availability and included in the staffing schedule. Any schedule changes that cannot be accommodated are reviewed with leader. Provides coverage for Health Information Management staff roles if other scheduling options are not available. Establishes and assigns daily work priorities, assesses needs, and ensures daily objectives and stretch goals are established and met in each functional area. Utilizes reports, dashboards, and work queues to monitor levels of work in each area and adjust staffing levels as needed. Establishes and maintains positive working relationships with administrative support departments and medical staff members to ensure timely completion of documentation. Administers provider suspension process as needed and ensures accurate communication and record keeping of all suspension events. Serves as the first point of escalation for workflow changes, technical challenges, urgent requests and customer concerns. Identifies and troubleshoots system issues; escalates technical or system issues for resolution. Addresses safety/engineering concerns in a timely manner and follows all items through to completion. The Supervisor, Record Completion will ensure staff are provided and maintain any tools and supplies required for the efficiency of the operations. Participate in special projects that impact Health Information Management as requested. This includes but is not limited to, testing of software updates, support for new/modified functionality, regulatory preparedness, and projects to improve quality of data in the electronic health Any appropriate combination of relevant education, experience and/or certifications may be considered. #LI-NN1 The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Full time Employee Type: Staff Pay Grade: H8 The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. Transforming lives With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe. The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.