Where compassion meets innovation and technology and our employees are family. Thank you for your interest in joining our team! Please review the job information below. General Purpose of Job: This position manages the day-to-day operations of the Driscoll Health Plan Mailroom and its Staff. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This job description is not intended to be all-inclusive; employees will perform other reasonably related business duties as assigned by the Director and/or Health Plan administration as required. General Duties: Maintains the utmost level of confidentiality at all times. Adheres to Health System and Health Plan policies and procedures. Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines. Tracks and gathers data and other necessary information for preparing various reports in support of mailroom functions. Performs other duties as assigned. Mailroom Duties As directed performs administrative duties in support of the day-to-day operations of the Mailroom that include, but are not limited to: Ensures that Mailroom operations are streamlined and cost-effective. Ensures all mailings of member letters are in compliance with contractual requirements (HHSC/TDI). Safeguards all member personal health information (PHI) in the performance of the mailroom duties to ensure that no PHI breach occurs. Responsible for working with departments to build out material/letter mailing workflows Responsible for coordinating the build of letters and enclosures within the Quadient mailroom software program. Responsible for all returned mail and documentation with the Epic Tapestry system. Responsible for reconciliation and management of invoices, letter prints, and mailroom supplies. Work directly with vendors to ensure an adequate number of supplies are on hand. Maintain oversight of Mailroom equipment and software contracts. Maintain oversight of all new mailing projects and ad hoc project requests. Responsible for providing letters and enclosures during HHSC and TDI audits. Problem solves issues that may arise in the day-to-day operations of the mailroom to ensure that productivity is not impacted. Responsible for ensuring that all organizational mail is received and delivered as quickly as possible. Responsible for ensuring that outgoing mail is properly sealed, posted, and transferred to the U.S. Postal Service or other delivery service timely. This includes the preparation of bulk mail for mailing. Ensures that all registered mail and incoming packages are receipted and accounted for daily. Assists in maintaining accounts dealing with postal permits, fees, and records of postal charges. Responsible for assisting with the development of the budget. Assists with member materials inventory to ensure that adequate inventory is on hand for member mailings. Supervisory Responsibilities: Responsible for the supervision and mentoring of the Mailroom staff. Responsible for ensuring that all monthly, quarterly, and annual deliverables are met. Responsible for ensuring that the Mailroom staff is educated on the standard operating procedures of the mailroom and the operation of all equipment. Effectively administers performance management system including: developmental feedback, goal setting, assesses competency and progressive discipline Strong knowledge of and effectiveness in administering Health System and Health Plan policies and procedures. Responsible for sound management of human resources. Makes and implements decisions compatible with organizational goals. Maintains composure, effectiveness, and flexibility under pressure. Education and/or Experience: Two-year degree or Associate’s degree; or two years related experience and/or training; or equivalent combination of education and experience. An understanding of workflow-based logic and the ability to both understand a business process from a workflow diagram and to illustrate a written process description as a workflow diagram. Must have previous experience in a supervisory role. Must have strong interpersonal skills to foster optimal relationships. Should be detail-oriented and efficient. A high level of demonstrated experience in computer skills is required to include, but not limited to Microsoft applications (Word, Excel, Access, PowerPoint) and other database skills, etc. Experience in working with Mailroom software systems is preferred. Until all children are well. Driscoll Children’s Hospital and its specialty centers, urgent care centers, and after-hours facility serve a vast area covering 31 South Texas counties. The hospital is a 191-bed tertiary care center offering 32 medical and 13 surgical specialties. Combined with our non-profit, community-based Health Plan, Driscoll Health System is an exceptional workplace for anyone with a big heart and a drive for success. Smiles, hugs and a soothing touch are as much a part of Driscoll’s approach to treating children as is its advanced medical treatments and technologies. The core values at Driscoll Heath System are: Compassion, Advocacy, Respect, Excellence, and Stewardship. These values are exemplified through every position - from treating the most critical patients hands-on, to maintaining a clean environment, to keeping the organization running from behind the scenes. We invite you to learn about Driscoll’s rich history and explore the laidback lifestyle South Texas has to offer.