Description

JOB DESCRIPTION

1736 FAMILY CRISIS CENTER

Position: Case Manager Housing

Classifications: Non-exempt

Reports to: Rapid Rehousing for Families Program Manager (SPA 6)

1736 Family Crisis Center offers crisis intervention services, including four 24- hour hotlines, as well as longer-term services in client advocacy and outpatient psychotherapy. The residential counseling and support services include shelter programs for (1) runaway and homeless adolescents, (2) domestic violence and human trafficking victims and their children (emergency and transitional programs (3) Homeless prevention and rapid re-housing services for the general population and Veterans and their families. Community outreach programs are provided to educate the public and prevent mental-health problems in the general population and in targeted groups to at-risk populations.

Summary

The Case Manager works directly with domestic violence clients and their families by helping to outreach to the community and developing goal plans to meet both the clients’ immediate housing needs, providing crisis intervention and resource referrals as well as outreaching to homeless landlords in the community. Maintains computerized case management and hard copy files and is responsible for special projects as assigned.

Responsibilities:

• Assess new clients during screening, intake and orientation
• Assess program qualification criteria of client and aid in qualifying or referring to outside resources
• Point person for domestic violence cases
• Screen domestic violence victims that enter the CES system
• Apply knowledge of safety planning and confidentiality for domestic violence victims
• Perform training for CES staff on domestic violence victim issues
• Refer domestic violence victims to wraparound services when necessary and ensure appropriate interventions including potential shelters, rapid rehousing and outpatient programs/services
• Develop individualized goal plans and monitors progress in achieving goals
• Assist veterans in goal planning of housing attainment and sustainability including job training, education, money management, and income and/or benefits attainment.
• Provide ongoing support, crisis intervention and housing stability support and resource referrals.
• Coordinate housing, medical, legal, dental and/or psychological services as/if needed
• Work consultatively with other staff to ensure appropriate levels of treatment/support
• Keep client files current through the internal computerized care management system and maintain ongoing files both on computer and hard copies
• Keep all client paperwork in a confidential manner
• Conduct home visits to support client in housing stabilization.
• Participate in conferences, workshops, special projects, staff meetings, and other duties as assigned

Qualifications:

• Bachelor’s Degree preferred
• Three (3) or more years of work experience is preferred
• Knowledgeable of substance abuse issues, therapeutic interventions, and treatment planning, particularly as relevant to Therapeutic Communities
• Some knowledge of affordable housing programs such Section 8 housing, VASH voucher and Shelter Plus Care programs
• Working knowledge of community resources as they relate to homelessness and domestic violence
• Strong interpersonal and oral and written communication skills. Non-profit experience preferred
• Excellent computer and data entry skills; adept at use of various computer programs (Microsoft Office and/or other computer programs)
• Well-organized, ability to work in a fast-paced environment, good team player
• Culturally competent, with excellent cross-cultural communication skills and ability to work with economically, culturally and linguistically diverse clientele
• Experience and knowledge in working with a multidisciplinary treatment team
• Must be detail oriented, flexible, and self-motivated
• Exceptional phone etiquette

EQUAL OPPORTUNITY EMPLOYER:

1736 Family Crisis Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran and/or military status, protected medical leaves, domestic violence victim status, political affiliation, and any other status protected by state or federal law.

Qualifications