Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Job Title: Claims Admin FLSA Status: Non-Exempt Department: Claims Reports to: Claims Manager Location: Proctor – 166 Who are we? What do we do? Company Overview: Proctor Loan Protector provides comprehensive insurance products and service solutions for financial institutions. While weaving compliance throughout all our applications and technologies, Proctor Loan Protector operates as an extension of our clients, where partnership meets innovation. What’s the culture like at Proctor Loan Protector? At Proctor Loan Protector, we are committed to fostering a workplace that values diversity and personal growth. As we continue to grow and expand, this allows us to offer career paths and opportunities. We are dedicated to ensuring that all our teammates feel valued and work in a fun and rewarding work environment. What can I expect from working at Proctor Loan Protector? Fun work environment with a variety of work Being part of a team Career growth Ability to highlight your skills Feel valued Great benefits, pay and culture Summary: The Claims Administrative Assistant provides general support to the Claims team, reviews claim forms and documents for accuracy and completion, and obtains missing information as necessary. Essential Duties and Functions include the following. Other duties as may be assigned. Supports the Lender Placed Claims team by performing administrative duties. Follows up with adjusting companies for overdue claims reports. Provides general claims status updates by phone. Adds necessary claims documents to the electronic claims file. Prepares claim check payments. Competencies: Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently. Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas, and exhibits willingness to try new things. Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills. Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and can read and interpret written information. Problem-solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, and maintains confidentiality. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Required: High School Diploma/GED Proficient with MS Office Exceptional telephone demeanor Ability to maintain a high level of confidentiality Strong written & verbal communication skills Preferred: Experience with insurance claims Associate’s or Bachelor’s degree in a business or financial related discipline Physical Requirements Necessary on a Regular Basis: 1. Repetitive motion. Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day. 2. Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day. 3. Vision sufficient for use of a computer monitor. 4. Sedentary position. Ability to sit at a desk 7-8 hours per day. 5. Worker not substantially exposed to adverse environmental conditions This job description is not meant to be an all-inclusive statement of the duties of the position listed above. Other appropriate duties may be required from time to time. EEO Statement: Proctor Loan Protector is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law. We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants. Known in the industry for innovative solutions, collaborative partnerships, and superior customer service, Proctor Loan Protector has been a consistent leader in providing insurance products and services to protect banks, loan originators, mortgage servicers, subservicers, property investors, Property & Casualty agencies, and government entities for over four decades. Proctor’s service deliverables are concentrated almost exclusively on lender-placed insurance, hazard tracking and related services that complement our primary offering. Focusing energies on such specialization, Proctor has grown to be a respected industry expert. Proctor is a company of dedicated teammates who are committed to protecting their clients' portfolios and providing the best customer service experience for their borrowers. The teammates at Proctor are tenured, intelligent, and experienced in the mortgage and insurance industries. Proctor Loan Protector is a wholly-owned subsidiary of Brown & Brown, Inc. Among the top ten insurance intermediaries in the United States, Brown & Brown invests in Proctor Loan Protector’s technology, people, and infrastructure to enhance the client and borrower experience and provide long-term financial stability. Proctor Loan Protector is a silver-level certified veteran-friendly employer.