The patient account representative position answers incoming calls from patients and clinics; researches patient concerns and takes appropriate action; updates patient information as needed; works returned mail; verifies insurance and supports the reduction of Accounts Receivables by reviewing open accounts and obtaining payment status via payer websites or by contacting payers by phone. The Representative performs a variety of duties including correspondence response, rebilling, certain denial issues and daily reconciliation of activities. The Representative meets established productivity and quality guidelines to ensure timely and accurate reimbursement for all billed charges. The Representative is responsible for reducing AR aging within assigned payer and assigned section of the AR. This position is responsible for making certain that the hospital receives all monies due in a timely manner.

BASIC KNOWLEDGE AND ABILITIES:

Education / License / Certification

• High School diploma or GED.

Experience / Skills:

• 1 year experience in healthcare patient financial services required
• 3 years medical healthcare business office admission, billing and collection functions preferred
• Insurance follow-up with worker’s comp
• Proficiency and use of the following: Typing skills 30 wpm, computers, printers, faxes, calculators, various computer programs, optical scanners.
• Understanding and experience with computers and software programs are desired.
• Ability to communicate verbally and in writing to staff, customers, providers and consultants.
• Good organizational and people skills and the ability to function effectively under stress.