With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. About the Auto Claims Examiner – Property Damage role The Auto Claims Examiner – Property Damage is responsible for the investigation, evaluation and resolution of commercial automobile claims involving property damage. We’re building an in house automobile claims operation with future strategies around technology-first and data-driven claims experience to enhance member experience while eliminating traditional claims inefficiencies. You will be Arch’s point of contact with customers – directing and making decisions regarding the repair process from beginning to end. Managing your own inventory while working independently, you’ll work closely with body shops and others to negotiate repair pricing and assess liability. Ideal candidates will possess leadership and conflict management skills, along with strong attention to detail and a passion for providing excellent customer service. The ideal candidate is customer and technically focused to ensure we’re achieving industry best outcomes all while making sure we’re delivering on our promise to our customers Key Responsibilities Investigate, evaluate, and resolve commercial auto claims nationwide that involve an inventory of physical damage claims, salvage, rental and other related claims. Identify and assess coverage issues, draft coverage position letters, and retain coverage counsel, when necessary, as well as review coverage counsel's opinion letters and analysis Execute on claims strategies to achieve claims quality, customer service and operational objectives Coordinate vehicle inspections, review estimates, determine total loss evaluations, manage rental and salvage and set clear expectations and timelines Document information related to the claim and make decisions consistent with claims standards and local laws Evaluate and handle claim payments Review and determine validity of any supplement requests Serve as a mentor to less-experienced claims professionals. Support the strategy and operations of Auto claims. Assists in industry analysis and benchmarking studies Prepare and present written/oral reports to senior management setting forth all issues influencing evaluation and recommending reserves Maintain a diary of all claims, post reserves in a timely fashion, and expeditiously respond to inquiries from the insured, counsel, underwriters, brokers, and senior management regarding claims Other duties as assigned. Qualifications Five to seven (5-7) years of working experience at a commercial auto carrier handling material damage claims nationally. Claims experience with Energy or Construction a plus Proper adjuster licensing in all applicable states Exceptional communication (written and verbal), evaluating, influencing, negotiating, listening, and interpersonal skills to effectively develop productive working relationships with internal/external peers and other professionals across organizational lines Strong time management and organizational skills Creative, out of the box thinker who refuses to accept the status quo. Ability to take part in active strategic discussions Ability to work well independently and in a team environment Hands-on experience and strong aptitude with Microsoft Excel, PowerPoint and Word Willing and able to travel 10% #LI-SW1 #LI-HYBRID For individuals assigned or hired to work in California, Colorado, Jersey City, NJ; New York State; and/or Washington State, the base salary range is listed below. This range is as of the time of posting. Position is incentive eligible. 71,900 97,110 Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above range may be modified in the future Click here to learn more on available benefits Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team. Arch Capital Group Ltd. is a Bermuda-based specialty insurer that provides insurance, reinsurance and mortgage insurance on a worldwide basis. With a 20 -year track record of delivering results and a coveted position on the S&P 500 index, Arch is a great place to grow your career. Attention Job Seekers: Arch Capital Group Ltd. (Arch) and its affiliates take your interest in working here very seriously. Please be vigilant to fraudulent activity if you receive a communication or email asking you to submit any personal information. Do not send money or pass any details to someone suggesting they can provide employment with Arch. You should only enter your information into our official career portal. Please know the following about our interviewing and hiring practices. We never make job offers without a formal, in person, interview process. We never ask you to send money of any kind.