This position supports Gateway Apartments in Chico, CA. This is a student housing property with 40 total units, and 158 beds. 
Who We Are: 
11Residential is a property management company specializing in residential multifamily properties in the Western United States. Our mission is to provide a quality living environment that enriches the lives of our residents. We firmly believe that when employees feel valued, our communities prosper. Guided by our foundational principles of integrity, compassion, teamwork, inclusion, growth, and customer service, we are dedicated to fostering an engaging and supportive workplace culture. 

We are interested in finding talented individuals who are driven and empowered to become successful as they help build comfortable and welcoming communities. Throughout our company, you will find the guidance and support needed to inspire and challenge you to achieve success. Come join us in shaping exceptional living spaces for all! 
Discover more at about us and our communities at https://www.11residential.com. What you'll be doing
As the Maintenance Manager you will work to ensure apartment homes and facilities are in good working order and maintained to Team 11's high-quality standards. In this role, you will lead overall maintenance projects as well as train and develop other maintenance team members, if applicable. Depending on the size of the property, you may be the only maintenance team member. Your responsibilities will include, but are not limited to:

• Supervise and support all maintenance activities for the communities and maintenance staff.
• Complete or supervise the completion of all unit turns to include potential repairs, replacements, and any other necessary updates for units to be occupied.
• Ensure that you and your team provide exceptional customer service to residents by promptly and courteously addressing service requests, ensuring thorough follow-up when needed, and handling their needs with empathy and care.
• Create and manage the weekly service request and apartment make-ready schedules.
• Consistently communicate with the Property Manager on all things maintenance, such as when vacant apartments are ready to be shown to prospective residents. 
• Periodically inspect the progress of maintenance team member's current work. 
• Confirm all trash from apartments are cleaned out before, during and after make-ready activities.
• Regularly inspect equipment and make recommendations for any repairs or replacements.
• Conduct one-on-one training with employees that may need to polish current skills or wish to learn new skills.
• Periodically complete written property safety audits.
• Order supplies and strategically manage the maintenance budget.
• Provide input to the Property Manager to help determine needs for next fiscal year’s budget. 
• May require other duties as assigned based on business needs.

• 3 years of experience in multifamily property maintenance, facility maintenance, or another related field is required.
• Must be able to troubleshoot and repair plumbing systems, electronic systems, appliances, HVAC, pool and spa equipment (if necessary) or any other systems at the dedicated community.
• An EPA Type II or EPA Universal license is preferred. 
• A Valid driver’s license is required.
• Available to be on-call for emergencies outside of normal working hours.
• Ability to travel between four different properties on an as-need basis.
• Possess a high level of integrity and compassion with an emphasis on teamwork, inclusion, growth, and customer service.

• The base compensation range for this position is $27to $29 per hour.
• In addition to the base pay, this role offers exciting opportunities for performance-driven bonuses. Join us on this exciting journey where your hard work and dedication are not only valued but also rewarded. 
• Exact compensation may vary based on skills, experience, and location. 

• Medical, dental, and vision insurance coverages.
• Health savings account.
• 401(k) with a 4% company match.
• 30% Employee Rental Discount.
• Mileage Stipend for travelling positions. 
• Paid Time Off – Vacation, Sick, and Paid Holidays.
• Exciting growth and development opportunities.

• Lift, push, and pull up to 100 pounds.
• Walk the properties several times daily, up to 10 miles a day.
• Walk on uneven surfaces and climb several flights of stairs on a regular basis.
• Visually and audibly observe and detect signs of emergency.
• Sit, stand, reach, bend, and stoop for extended periods of time.
• Use standard maintenance equipment.
• Speaking and expressing or exchanging ideas by means of written and spoken word.
• Convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

The above statements are intended to describe the general nature and level of requirements for the work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. 
EEO Statement
11Residential is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment. You must be able to pass a criminal background check and a drug test.