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1016 Meijer Great Lakes LP
Marquette, MI | Full Time
$55k-73k (estimate)
2 Months Ago
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Marquette, MI | Full Time
$23k-28k (estimate)
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Marquette, MI | Full Time
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Marquette, MI | Full Time
$36k-46k (estimate)
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Jill Leonard - State Farm Agent
Marquette, MI | Full Time
$37k-46k (estimate)
0 Months Ago
Customer Service Team Lead
$55k-73k (estimate)
Full Time 2 Months Ago
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1016 Meijer Great Lakes LP is Hiring a Customer Service Team Lead Near Marquette, MI

As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community! Meijer Rewards Weekly pay Scheduling flexibility Paid parental leave Paid education assistance Care.com/back-up care assistance Team member discount Development programs for advancement and career growth Please review the job profile below and apply today! Plans, directs and supervises team members in the day to day operations within various departments of the store. Serves as the mentor and coach for all team members. Implements strategies to improve customer service, drive store sales while ensuring customer needs are met and service is quick and efficient. Maintains store appearance with a focus on prime shopping hours, product presentation and company standards. . What You'll be Doing: Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members. Responsible for staffing, selection and hiring to achieve staffing needs. Promotes succession planning by providing career paths, identifying development needs for the team members, and being involved with and accountable for promotion decisions. Documents and applies disciplinary actions and makes recommendations concerning discharge. Responsible for P&L, achieving sales and maintaining shrink for the department. Models exceptional, fast and friendly customer service. Communicates the Meijer Friendly Initiative in all team meetings and conversations. Mentors and coaches the team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards. Ensures the team is thoroughly trained in all aspects of their jobs and have completed all required training. Spends majority of time within the store communicating with customers and team members to ensure exceptional service is being delivered. Communicates the Meijer Friendly Initiative in all team meetings and conversations. Promotes a safe work environment. Reliable and consistent attendance required. Performs other duties as assigned. What You Bring with You (Qualifications): High school diploma or its equivalent required. 2-3 years of related retail experience. One year of management experience. Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful. Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction. Demonstrated ability to resolve conflict and by addressing root cause issues. Demonstrated ability to manage multiple tasks. Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions. Demonstrated ability to teach suggestive selling. Demonstrated ability to lead an organization that practices working safely at all times Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders. Successful completion of all required certifications. We opened our doors more than 85 years ago with the goal of helping people provide for themselves and their family. Today we’re a multi-billion dollar retailer with more than 70,000 employees across six states. Our Midwest geography includes corporate offices in Grand Rapids, Michigan, plus manufacturing facilities, distribution centers and over 240 stores across Michigan, Illinois, Indiana, Kentucky, Ohio and Wisconsin. Meijer is an Equal Opportunity Employer, fostering a diverse and inclusive workplace. We are committed to treating all persons with dignity and respect. Meijer's policy is to not discriminate because of any applicant or team member's race, color, national origin, sex, sexual orientation, gender identity or expression, pregnancy, religion, age, physical or mental disability, uniformed service or veteran status, or any other lawfully-protected classification. If you have a disability and require a reasonable accommodation to complete any part of your application, please click here to submit your request. Submissions that are not seeking help to complete the application due to a disability will not be responded to.

Job Summary

JOB TYPE

Full Time

SALARY

$55k-73k (estimate)

POST DATE

02/07/2023

EXPIRATION DATE

02/23/2023

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The following is the career advancement route for Customer Service Team Lead positions, which can be used as a reference in future career path planning. As a Customer Service Team Lead, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Team Lead. You can explore the career advancement for a Customer Service Team Lead below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Team Lead, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Team Lead for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Team Lead job description and responsibilities

Creating reports for the director of customer services.

02/14/2022: Fargo, ND

They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

01/21/2022: Savannah, GA

The agent needs the support of a sample call center script to know how to transfer a customer call to a different team to avoid delay.

12/31/2021: Rock Island, IL

The agent needs to understand when and how to share those links with customers for better help.

01/11/2022: Lima, OH

Explain clearly without jargon how their products and services work and will be delivered to the customer.

01/07/2022: Gastonia, NC

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Team Lead jobs

Developing patience can help a customer service team lead work productively with their team members and customers.

03/07/2022: Beaumont, TX

Customer service team leads might use email, video chat programs and other communication technology to speak with customers and teammates.

02/28/2022: Hartford, CT

They may also use their adaptive skills to change their communication or training techniques based on the needs of their team.

03/10/2022: Kingsport, TN

A customer service oriented approach can go a long way than just boost client satisfaction.

12/27/2021: Lexington, KY

Customer service scripts are a set of guidelines for agents to use while communicating with users across support channels and scenarios.

03/02/2022: Anderson, IN

Step 3: View the best colleges and universities for Customer Service Team Lead.

Butler University
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