Current employees: Please apply through the employee portal to be considered for this opportunity. Pay Range: $20.00 - $22.49 Hourly Department: Library Department Job Type: Regular Represented Exemption Status: United States of America (Non-Exempt) Closing Date (Open Until Filled if No Date Specified): May 04, 2024 The Opportunity: ¿Habla español? ¿Le gusta ayudar a su comunidad? If you answered yes to both these questions, we need you. Providing outstanding customer service to patrons in our community is at the heart of what we do at Multnomah County Library. Whether we are helping a patron locate an item, making sure our items are shelved correctly, or assisting with library account questions, it's our employees and their dedication to customer service who make a visit to the library an enjoyable one. If you're a customer service superstar who enjoys helping people, especially those in the Latinx community, then we invite you to help us provide our patrons with an outstanding experience. Consider becoming a Bilingual Spanish Library Access Services Assistant! As a Bilingual Spanish Library Access Services Assistant, you will provide library services to both patrons and staff with a specific focus on assisting those who speak Spanish. Your duties will range from materials movement and performing library support duties to assisting with circulation and account management, however, your main focus will be materials management. Some of your duties may include: Checking in book drop and properly shelving materials in library stacks. Providing account management assistance, including clearly explaining policies and procedures to patrons. Assisting patrons with balances due, including accepting payment, providing positive options, and negotiating and waiving charges when appropriate. Maintaining, troubleshooting, and teaching internal and external customers how to use equipment such as computers, copiers, check-out stations, credit card payment machines and cash registers. Preparing meeting rooms or other designated areas for programs. Helping with opening and/or closing a library location, ensuring the location is organized and safe for operations. Bridging the gaps due to cultural differences with the Spanish speaking community This is a physically demanding position. You will frequently lift and move items such as crates and stacks of books. You may also set up tables, chairs, computer and audiovisual equipment for programs and meetings. You must be able to work in a standing position for extended periods, kneel, reach, bend, and constantly grasp and lift materials from one to 15 pounds (and frequently lift 35 to 50 pounds). The library is open and welcoming to all members of our community, including individuals who may be encountering hardships or challenges that affect their behavior and interactions. This position requires someone with the ability to work respectfully and capably with people from all backgrounds and age groups. You must demonstrate a positive attitude, excellent interpersonal skills, cultural sensitivity and a sense of humor while working with customers, co-workers and community. In providing customer service, you may encounter situations that require de-escalation or assistance from a supervisor or person-in-charge. Your ability to exercise quick and mature judgment in dealing with potentially disruptive, physically dangerous or abusive customers and emergencies is crucial. MCL is committed to supporting our communities of color and other communities subjected to marginalization by centering race and intersectionality in the services we provide. As a member of MCL, all staff are expected to act as allies to library staff and patrons from communities of color and other groups subjected to marginalization by: Speaking up to support staff and patrons subjected to marginalization Speaking out against racism and oppression Demonstrating behavior that is culturally aware and sensitive Demonstrating cultural humility and agility Learn more about the library's services on our website. To Qualify We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. Minimum Qualifications/Transferable Skills: Completion of the twelfth grade or the equivalent. One year of customer service experience involving public contact Knowledge of, or extensive experience, with the Spanish speaking community, demonstrated by knowledge of the traditions, values, and customs of the community being served. Must speak, write and read fluently in both English and Spanish languages. Ability to pass a criminal records check, should a job offer be extended. Results of the records check will be reviewed on an individualized basis. A conviction is not an automatic bar to employment. Screening and Evaluation The Application Packet: A completed online application (please only apply once for this opportunity) A completed Self Certification form Please only apply once for this opportunity. The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows: Initial review of minimum qualifications Consideration of eligible candidates Interview Language Assessment Reference and criminal records checks The eligible for hire list created from this recruitment may be used to fill current and future part-time, full-time and on-call positions throughout the library system. Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals. Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply. Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711. Questions? Recruiter: Claudia Sarinana Email: claudias@multco.us Phone: 1 (503) 9883446 x83446 Application information may be used throughout the entire selection process. This process is subject to change without notice. Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract. Job Profile: 7212 - Library Access Services Assistant Current Multnomah County employees must apply within Workday We're glad you are considering a career that gives back and supports the community. Working for Multnomah County means having the opportunity to make a real difference in the community, no matter what position you hold. We provide a wide array of essential services including health, community justice, roads, elections, libraries, jails, bridges, tax and assessment, marriage licenses, animal services, mental health and addiction services and more. Our organization’s top priority is to meet the many needs of our residents. Learn more about who we are, what we do, and why it matters. Veterans The Selection Process Jobs Home Interns