Job Duties: Act as a shift lead during US hours to coordinate incoming incidents, issues, changes amongst the team and drive high visibility business-impacting service outages. Identify new opportunities and run PoC/implementation with the rest of the team as part of a technology refresh. Installation, troubleshooting and management of Network Infrastructure as a part of Global Network Services team. Ownership of low to high priority incidents assigned to Network queue by Service Desk, Users & Monitoring systems until resolution. Implement routine changes such as OS upgrades, Routing, ACL/Firewall rule updates, and project-related changes such as installation & configuration of new devices, ISP circuits, S2S VPN. Collaborate with Vendors, ISPs and other cross-functional teams to drive incidents & Changes while following ITSM best practices & SLAs. Update diagrams, documentation, policies and procedures to keep SoPs up to date. Part of a Global team providing 24/5 support with rotating on-call over the weekend. May telecommute. Job Requirements: Employer will accept a Bachelor’s degree in Computer Science, Engineering, or related technical field and 5 years of experience in the job offered or in a computer-related occupation. #LI-DNI Gen is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. Gen strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds. We also consider employment-qualified individuals with arrest and conviction records. In addition, we will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Learn more about pay transparency. Gen complies with all anti-discrimination laws. To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government. Gen is a global company powering Digital Freedom through consumer brands including Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner. Our combined heritage is rooted in providing safety for the first digital generations. We bring leading technology solutions in cybersecurity, privacy and identity protection to more than 500 million users in 150 countries so they can live their digital lives safely, privately, and confidently today and for generations to come. We're always looking for smart, fearless, and dedicated people. Together, we have collective passion and a big vision to power Digital Freedom by protecting consumers and giving them control of their digital lives. When you’re a part of Gen, you are provided access to a range of resources and support to ensure you can do your best work and live your best life. This includes flexible working options with generous time off and competitive benefits & compensation packages. Diversity is foundational to how we do business because we know the greatest ideas and results come from our unique perspectives and differences. We strive to create a safe, inclusive environment where you can bring your whole self to work. Team members are valued, respected, and celebrated for who they are in a meaningful and exciting atmosphere. Gen is an equal employment opportunity employer. Employment decisions are based on merit, experience, and business needs. If this sounds like you—Gen has a dynamic, supportive culture with core values that celebrate diversity, promote teamwork, and encourage every team member to contribute and grow—join us! Learn more at GenDigital.com. Click HERE to review our Global Applicant Privacy Policy. Click HERE to review Legal Notices and Information. Gen is committed to requests for reasonable accommodations to assist you in applying for positions at Gen including resume submissions. If you need to request an accommodation, please contact HR Service Exchange. *LifeLock identity theft protection is not available in all countries.