It's fun to work at a company where people truly believe in what they are doing! Job Description: Position Overview The Collections Analyst will be working in a shared services environment, and will be responsible for research, analysis, and collection of overdue accounts. This position works closely with internal and external business partners to meet the goals and tasks assigned in an ever-changing business environment. This individual is responsible for assisting in the design, implementation and deployment of policies and procedures, as well as streamlining current collection processes. The successful candidate will be customer, creative, and solution oriented, while delivering timely and high-quality results and able to pursue multiple concurrent initiatives. This is a remote position but will be required to come into the office for monthly (occasionally weekly) meetings. Job Responsibilities Ensure timely collection of invoices, and routine follow-up of assigned accounts, utilizing both email and phone, while providing a high level of professionalism in all communications Work in conjunction with sales and client services teams to manage the client accounts, and deliver top quality customer service to both internal and external business partners Research contracts, past emails, payments, and other documentation to ensure all knowledge of the client matter is understood prior to beginning collection efforts Research short-payments and unapplied cash and follow through with appropriate measures as required to bring the issue to closure Research and reporting of payment history as requested by client or Epiq personnel Assist in the creation of collections process documentation as needed Provide specialized custom reporting specific to clients on a monthly or adhoc basis Trend analysis of large dollar accounts to show payment frequency, e-billing submission status, and overall health of the account Facilitate monthly or adhoc meetings with clients and/or internal business partners to discuss account status, issues, and action items to bring accounts to closure Qualifications and Skills 3 years’ experience working in a business to business collections environment Excellent attention to detail Strong problem solving and analysis skills Excellent verbal and written communication skills and interpersonal skills Positive attitude and strong customer focus Ability to thrive in a fast paced business environment Demonstrated capability to analyze business processes and initiate process improvements Independent thinker with high initiative Able to work in stressful situations Ability to manage multiple concurrent activities Advanced skills with Microsoft Excel and Word preferred SAP experience ideal but not required Special Requirements Work week is 40 hours plus additional hours as required to meet business requirements. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: Must be able to sit for extended periods of time, performing work on a computer If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records. Epiq is a leading global provider of integrated technology and services for the legal profession, including eDiscovery, managed services, bankruptcy, class action and mass tort administration, federal regulatory actions and data breach responses. Our innovative solutions are designed to streamline the administration of litigation, investigations, financial transactions, regulatory compliance and other legal matters. Epiq’s subject-matter experts bring clarity to complexity, create efficiency through expertise and deliver confidence to our clients around the world. We strive for a cohesive, collaborative environment that focuses on group achievement. With over 8000 associates worldwide, Epiq operates in 19 countries and over 80 global locations.