Department/Unit: HBD - Pediatric Neurology Work Shift: Day (United States of America) Salary range: $85,000 - $107,343 RN Nurse Supervisor Pediatric Neurology Outpatient Practice Albany, NY This Nurse Supervisor provides day to day coordination of the clinical activity within the department to ensure smooth operation of the practice including adequate and appropriate staff coverage, maintenance of clinical standards, and a safe physical environment of care. Works collaboratively with physicians and administrative staff to provide continuity of care and access care in the clinical care setting. Assures regulatory compliance, provides education to staff, patients, and families and acts as a liaison between clinical and administrative staff. The Nurse Supervisor is responsible for maintaining an efficient, cohesive and productive work team within the Department and to help the practice achieve the institutional mission of high-quality provision of care for patients. Essential Duties & Responsibilities, including but not limited to: Responsible for patient flow through clinic and all point-of-care testing Supervises Triage Nurses and workflows Maintains highest level of professionalism and positively leads by example. Reviews processes and procedures to ensure optimal clinic workflow and capturing of charges. Develops and motivates staff to work effectively and within their licensure. Fosters a strong, collaborative relationship with the Practice Coordinator. Attends Sr. Manager meetings and Works with fellow managers to troubleshoot and resolve issues, elevating when necessary. Protects confidentiality of all patient and staff-related concerns. Oversees supply and medication ordering in a cost-conscious manner. Responsible for Joint Commission compliance and weekly tracer submission. Minimum Qualifications: Associate’s degree in Nursing is required, BSN is preferred. NYS Registered Nurse Licensure is required. Current BLS certification. Minimum of 3 years of nursing experience is required, preferably in a charge or supervisory role. A. Mission, Core Values and Service Excellence: Contributes to the creation of a compassionate and caring environment for patients, families, and colleagues through displays of kindness and active listening. Recognizes and appreciates that each employee’s work is valuable and contributes to the success of the Mission. Demonstrates excellence in daily work. Actively participates in performance and quality improvement activities and works toward enhancing customer/patient satisfaction. Revised December 2018 Page 2 of 6 Exhibits positive service excellence skills to patients, visitors and coworkers by greeting others in a friendly manner, keeping customers/patients/colleagues informed about progress, delays and changes. Demonstrates effective teamwork by interacting in a positive manner with colleagues and creating a collaborative work environment. Initiates open communication, conveys positive intent, offers assistance. Contributes to a safe and secure environment for patients, visitors, colleagues by following established procedures and protocols, which address the needs of a diverse patient population and workforce. Demonstrates stewardship by thoughtful and responsible use of resources including maintaining a clean and hospitable environment, starting work on time, displaying a consciousness regarding costs, supplies and department finances. Demonstrates respect for individual differences of each person by acknowledging the essence of each person, appreciating and responding to unique, spiritual, personal and cultural backgrounds of patients, families and colleagues. B. Patient Satisfaction Assesses patient feedback and act as a liaison to ensure patient satisfaction while protecting the welfare of the Division, Department, Practice and Institution. Investigates and addresses patient complaints with support of Practice Coordinator and Nurse Manager Train and monitors staff on proper policies and clinical management to ensure the highest level of patient satisfaction and quality of care possible. Monitors site workflow to ensure optimal efficiency and makes appropriate adjustments or provides support/ training when necessary. C. Operations Collects and manages clinical related stoplight reports and addresses clinical issues within the division. Monitors staff performance through consistent measurement. Recommends opportunity for improvement, initiates training and or corrective actions, focuses on improvement of staff abilities. Directly supervises all clinical support staff by being physically present intermittently at the site during business hours and to be reachable to address staff questions or emergencies after hours and on weekends. Coordinates daily workflow of clinical staff, delegates daily tasks to appropriate clinical staff and ensures completion of these tasks. Ensures staff is knowledgeable about institutional resources, policies, and procedures and be able to share and communicate this information effectively. Maintains effective communication with staff in a timely and effective manner by coordinating, facilitating, and documenting staff meetings with clinical staff. Ensures that medical equipment functions properly and understands the process to manage failure as needs arise. Revised December 2018 Page 3 of 6 Works with the division physicians, administrative staff and nurse manager to ensure compliance with The Joint Commission and any other governing regulatory authority. Participates in Environment of Care Surveys with Practice Manager. Reviews and maintains OSHA and SDS compliance manuals. Orders and stocks supplies and medications as needed for clinical areas. Maintains inventory records to ensure fiscal responsibility, working within budgetary confines within the Division. Maintains tracking logs- i.e., refrigerator temps, QC checks for CLIA waved testing, medication samples, emergency medications. As staffing needs demand, support all clinical needs within their department to include but not limited to: assist with telephone triage, administer medications, provide direct patient care, assist the providers, task completion, medication prior authorizations, and prescription. D. Administrative Liaison Provides proactive administrative and staff support in a patient centered environment. Functions as an administrative liaison to internal and external customers. Advocates for patients, families and staff. Provides input to Nursing Management for quality improvement. Ensures clinical staff is documenting properly, giving age appropriate care, gathering data correctly, and facilitating care in a customer friendly manner. E. Consultation Functions as a resource to staff for solving complex clinical problems. Maintains up to date knowledge regarding legal aspects of nursing policies and procedures and regulations governing the organization, and shares knowledge openly. Assists with resolving conflicts between individual needs and the requirements of the organization. Supports and promotes lifelong learning using the organization’s established empowerment process. Acts as a mentor and consultant to staff in incorporating the organization’s mission, vision and values to enhance patient satisfaction by anticipating and exceeding patient’s needs. F. Human Resources In close cooperation with the Practice Manager, develop a superior clinical workforce by interviewing, hiring and training staff to maintain and expand their skillsets. Monitors licensure or certifications for clinical staff and completes CPR tracking. Manages payroll and benefits for clinical staff. Maintains and updates (no less than every 3 years) job specific competency tools, job descriptions, ACAs, and competency-based orientation tools with the assistance of the Nurse Manager and the Practice Manager. G. Patient Safety Supports a system that encourages the identification and analysis of errors and near misses in the context of a safety culture. As assigned, conducts departmental safety inspections to assure compliance with hospital safety standards as evidenced by documented inspection reports. Is aware of and compliant with all regulatory agency safety goals and objectives. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Albany Med is the centerpiece of medicine, research, and medical education in New York’s Capital Region and is the area's largest private employer with more than 10,000 employees. Albany Med offers excellent career opportunities in a wide range of roles in both patient care and administration. We value all our staff members and offer outstanding employee benefits including: Excellent health care coverage with lower copays at most Albany Med providers. A wide array of services and programs to support emotional, physical, and mental wellbeing Anchored in the state’s historic capital city, Albany Med offers a full range outpatient and inpatient care and is home to the region’s largest hospital, only Level 1 trauma center, and only children’s hospital. The downtown campus also offers opportunities at Albany Medical College. Albany Med partners with Columbia Memorial Health, Saratoga Hospital and Glens Falls Hospital to form the Albany Med Health System, serving more than three million people over 25 counties.