Department/Unit: Patient Billing Service Work Shift: Day (United States of America) Salary Range: $15.00 - $23.79 This is a medical billing position for a physicians practice. Providing efficient and timely follow up of delinquent and denied accounts from third party payers is an essential part of this role. This position is responsible for securing revenue for services provided by physicians of Albany Medical Center by competing appeals, phone calls, and account review. Qualifications: • High school diploma or GED is required. AAS degree is preferred. • Customer service experience required. • Experience providing phone-based customer service a plus. • Proficiency in office software including Excel and Word. • Proficiency utilizing payer websites. • Ability to work in a team environment. • Ability to communicate effectively, both verbally and in writing. • Ability to Multi-task and handle a fast-paced work environment. • Demonstrate organizational and interpersonal skills. Essential Duties and Responsibilities: • Reviews charges and data for accuracy and appeals discrepancies regarding CPT-4 and ICD-10 codes with insurance companies. • Validate and correct registration and insurance information, notations, correct claim submission. • Researches and interprets information to efficiently reconcile accounts. • Review and understand payer policy guidelines regarding billing. • Follow internal policies and procedures for accurate account review. • Meet expected production and quality standards. • Other related duties as assigned. Extensive on the job training is provided for this role to ensure knowledge and skills are sufficient to perform required duties and responsibilities. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Albany Med is the centerpiece of medicine, research, and medical education in New York’s Capital Region and is the area's largest private employer with more than 10,000 employees. Albany Med offers excellent career opportunities in a wide range of roles in both patient care and administration. We value all our staff members and offer outstanding employee benefits including: Excellent health care coverage with lower copays at most Albany Med providers. A wide array of services and programs to support emotional, physical, and mental wellbeing Anchored in the state’s historic capital city, Albany Med offers a full range outpatient and inpatient care and is home to the region’s largest hospital, only Level 1 trauma center, and only children’s hospital. The downtown campus also offers opportunities at Albany Medical College. Albany Med partners with Columbia Memorial Health, Saratoga Hospital and Glens Falls Hospital to form the Albany Med Health System, serving more than three million people over 25 counties.