Description

Essential Functions :

• Accurately identifies patient from the Master Patient Index, if applicable as evidenced by documentation.
• Responds to telephone calls in a timely manner. Speaks with a pleasant and professional voice when on the telephone. Interprets the caller’s needs and offers assistance as evidenced by observation and feedback.
• Ensures all Critical Data Elements are obtained and input correctly in required areas to include multiple EMR’s for efficient, accurate and complete billing.
• Schedules appointments promptly and courteously and makes all attempts to meet the patient’s expectations. Obtains patient information (name, date of birth, diagnosis, ordering physician).

Indicates patient information on the patient schedule.

• Communicates the need for preauthorization for exams prior to completion of exam scheduling.
• Demonstrates knowledge of third party payer information, including Medicare, Medicaid, VA, Tricare / UHC and commercial payers, to ensure compliance with rules and regulations to ensure accurate reimbursement.

Utilizes available tools to identify third party payers and verifies current insurance eligibility in the most efficient manner possible.

This could include Passport, EHR, insurance websites, telephone, or fax.

• Contacts third party payer and verifies coverage, obtaining preauthorization when required.
• Contacts patients to discuss estimate of amount due in a friendly and professional manner.
• Identifies patients at high risk for financial clearance and patients requesting assistance, assist patient in completing financial assistance paperwork, provide counseling for payment arrangement and act as a liaison between the patient and patient accounts department.

Efficiently and effectively communicates with clinical staff to include nurses and providers regarding delays in clearance process which may postpone patient care.

All other duties as assigned.

Additional Requirements

Required :

Education - High School Diploma / GED Equivalent in General Studies

Preferred :

Experience - 1 years of Billing / Collections Experience; 1 years of Customer Service Experience; 1 years of Scheduling Experience

Education - Associates degree in Healthcare

Physical Requirements :

Sedentary work - Exerting up to 10 pounds of force occasionally and / or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Sedentary work involves sitting most of the time.

Job Category

Patient Services

Job Family

Patient Support

Department

RCH Revenue Cycle Management Services

Scheduled Weekly Hours

Shift

Employee Type

Regular

10 Monument Health Rapid City Hospital, Inc.

Make a difference .

Monument Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Last updated : 2024-04-27