Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report. Day Evening (United States of America) Location Ann & Robert H. Lurie Children's Hospital of Chicago Job Description General Summary: Registers patients for day of and/or future encounters. Obtains accurate demographic and insurance information. Performs eligibility and benefits verification. Initiates and completes the precertification process for all outpatient and inpatient encounters. Performs financial counseling as appropriate and guides patients through the front-end collections process. Responds to inquiries regarding services at Lurie Children’s including a familiarity with Emergency Preparedness for Mass Casualties or Trauma. Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers and others. Essential Job Functions: ED/Admitting Services Registrar: 1. Obtains all demographic and financial information by interviewing families face-to-face or via telephone to create and complete the registration process. Accurately creates and updates registration data for patients. 2. Schedule patients for office visit and may need to complete the check-in/check-out process. 3. Prompts patients for front-end collections payments and reconciling payments via Epic. 4. Verifies benefit coverage and eligibility via on-line resources, fax, or telephone. 5. Initiates and completes the pre-certification process including the forwarding of any supportive clinical documentation. 6. Calculate and validate estimated patient balances and identifies those patients requiring financial assistance. 7. Guide patients through the financial assistance process, assist with payment plans, apply for state insurance, and assist with Medi-Redetermination. 8. Assist patients with understanding their bill and financial obligations. 9. Document all encounters in Epic account notes. 10. Performs other related duties as assigned. 11. Maintains knowledge of managed care/insurance requirements by attending educational sessions. Knowledge, Skills and Abilities: 1. High school graduate required; BS, BA, or CHAA preferred. 2. Excellent communication/listening skills. 3. Customer centric approach to engaging with patients and families. 4. Ability to make quick accurate decisions on a daily basis. 5. Ability to handle stressful situations. 6. Proficient computer skills and aptitude. 7. Problem solving ability and able to handle multiple priorities. 8. FEMA certification required after hire (ED ONLY). 9. Minimum two years’ experience in pre-certification, registration, hospital, clinics, or physician office environment preferred. 10. Substantial interpersonal skills strong enough to work effectively with pediatric patients, families, physicians, nursing, other allied health professionals, law enforcement, and funeral directors. 11. Knowledge of ICD-10 coding, medical terminology, third party billing and collections, and managed care requirements. 12. Knowledge of commercial, marketplace and government managed care products and services. Education High School Diploma/GED (Required) Benefit Statement For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes: Medical, dental and vision insurance Employer paid group term life and disability Employer contribution toward Health Savings Account Flexible Spending Accounts Paid Time Off (PTO), Paid Holidays and Paid Parental Leave 403(b) with a 5% employer match Various voluntary benefits: Supplemental Life, AD&D and Disability Critical Illness, Accident and Hospital Indemnity coverage Tuition assistance Student loan servicing and support Adoption benefits Backup Childcare and Eldercare Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members Discount on services at Lurie Children’s facilities Discount purchasing program There’s a Place for You with Us At Lurie Children’s we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care. Lurie Children’s and its affiliates are equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law. Support email: candidatesupport@luriechildrens.org Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. At Lurie Children’s we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.