Summary Security Officers shall be responsible for activities necessary to ensure the stability and safety of patients, staff members and visitors, in accordance with regulations and policies of the Security Department. Education High school or equivalent (GED). Certification, Registration & Licensure Licensure required: Valid New Hampshire Driver's license. Certification required to obtain: Management of Aggressive Behavior within one month of hire date. Certification in the use of Forensic Restraints (handcuffs) and Conductive Energy Weapon (C.E.W.) within 90 days of hire date. Basic Life Support (BLS) preferred. Experience Experience required includes:* Skills in conflict resolution and/or demonstrated ability to be effective in high stress, or emergent situations. * Prior experience providing quality customer service. * Ability to interact with people from diverse social, economic and ethnic backgrounds. * Prior experience in analyzing situations and take quick, effective and reasonable courses of action. * Ability to write reports. * Ability to understand and carry out oral and written directives. * Skills in computer competency. Responsibilities Assists in the management of aggressive/combative patients. Monitors high-risk patients awaiting disposition in the ED with proper documentation. Assists in the proper application of restraints, proper use of Management of Aggressive Behavior techniques, provides assistance to the patient and properly documents the event. Monitored by review of video recordings and staff/customer feedback with less than 3-5 exceptions/occurrences per year. Provides required documentation of security department incidents and activity. Conducts Security/Safety rounds of the facility during shift. Acts as liaison between Medical Examiner office, funeral directors and families to oversee appropriate follow through according to protocols for Care of the Expired Patient. Assists in the management of aggressive / combative patients. Monitors high-risk patients awaiting disposition in the ED with proper documentation, including assisting in restraints. Performs their role utilizing systems, equipment and resources available to Security to include but not limited to all equipment associated with the Security Operations Center. Attends department meetings and completes department training. Acts as a Security Liaison for the CHMG practices and other Concord Hospital satellite offices. Duties include: Makes rounds through the satellite locations; works with the Security Program Manager to coordinate training, such as MOAB, Armed Intruder, and other training programs as needed; Security presence as needed for difficult or potentially disruptive patients or visitors; acts as a liaison between the practice/office and local law enforcement; address security related concerns of employees/staff; assists department leadership in developing security related policies; handles investigations which involve Security; notifies Security Administration of emerging issues; manages all off-site calls for service through the dispatch database; and other Security related duties as assigned. Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Know Your Rights: Workplace Discrimination is Illegal Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269. Physical and Work Requirements The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is MEDIUM. The employee must regularly lift, carry or push/pull up to 10 pounds, frequently lift, carry or push/pull up to 10 - 25 pounds, and occasionally lift, carry or push/pull up to 20 - 50 pounds. While performing the duties of this Job, the employee is regularly required to bend, climb, kneel, speak, squat, and walk. The employee is frequently required to do fine motor, do repetitive motion, drive, hear, reach, and sit. The employee is occasionally required to smell, stand, and taste. Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision. The employee is frequently exposed to airborne pathogens, bloodborne pathogens, bodily fluids. The employee is occasionally exposed to airborne contaminants and variable weather conditions. The noise level in the work environment is usually moderate. Concord Hospital (CH) is a nationally-accredited, progressive regional health system. Over the past two decades, CH has evolved from a community hospital to a $550 million net revenue regional integrated health system with more than 3,574 employees, leaders and clinicians who are talented, mutually supportive, and community centered in helping the organization meet its community mission. CH has sophisticated clinical and management practices. The organization consistently performs among the top ten percent of national organizations and has received many national accolades (e.g., most wired, Press Ganey's summit award). After a four-year effort to strengthen and standardize our quality management processes, Concord Hospital has become the first healthcare system in New Hampshire to be certified as being in compliance with internationally recognized quality management practices ISO 9001:2008 certification, issued by DNV GL. ISO certification means that patients can be confident CH has implemented and strengthened processes for internal auditing, control of documents, control of records, control of non conforming products, and preventative and corrective action. Learn more about working at Concord Hospital Culture and Values Career Development Benefits Life Here