Epic Team Lead

Full-time Hybrid 3 days onsite role in NYC, NY (NEAR 48TH & LEXINGTON (777 3RD AVENUE) IN MANHATTAN)

Education Validation:

THEY WILL NOT CONSIDER ANYONE WHO DOES NOT HAVE AT LEAST A BACHELOR'S DEGREE. MASTER'S PREFERRED. WILLOW PREFERS PHARMD.

Hiring Manager’s Top Expectation:

MID LEVEL WITH 3 YEARS OF EPIC NETWORK AND BUSINESS CONTINUITY PLAN EXPERIENCE. LEADERSHIP EXP WITH HELP DESK STAFF A HUGE PLUS. SIGNIFICANT EPIC EXPERIENCE WITH AT LEAST ONE UTILITY MODULE CERTIFICATION HIGHLY PREFERRED. PERSONALITY AND EXPERIENCE LEADING PROJECTS, FACILITATING MEETINGS, GROUP PRESENTATIONS, ETC., A BIG DEAL.

Immediate Disqualification:

NO EPIC ENVIRONMENT EXPERIENCE OR CERTIFICATIONS, NO BACHELOR'S DEGREE, NO SOFT SKILLS, AND NO JOB HOPPERS… (CONTRACTORS OK WITH A HISTORY OF LONGER CONTRACTS)

Hospitals to Pull From:

NEW YORK PRESBYTERIAN, WEILL CORNELL, NEW YORK UNIVERSITY LANGONE MED CENTER, MONTEFIORE, MEMORIAL SLOAN KETTERING, MOUNT SINAI, NORTHWELL, HACKENSACK, ENGELWOOD, NEW JERSEY UNIVERSITY MED CENTER, COOPERS HEALTH (NJ), SAINT BARNABAS, NORTHWELL, BROOKDALE, ADVANTAGE PHYSICIANS, ATLANTIC HEALTH, HARTFORD HOSPITAL, STAMFORD HOSPITAL

Geography to Pull From:

NYC METRO (MANHATTAN, QUEENS, LONG ISLAND, BRONX, STATEN ISLAND), EASTERN NEW JERSEY, SOUTHER CONNECTICUT, NORTHERN PENNSYLVANIA. THEY MAY EXPAND THE RANGE FOR DIFFICULT POSITIONS (SUCH AS RADIANT OR WILLOW).

Job Description-

Overview:

The Epic Technical Team Lead role is responsible for leading technical support for our Epic electronic health record system. The Team Lead will help identify best practices, manage environment strategy, troubleshoot technical issues, manage business continuity and disaster recovery strategy, and serve as the liaison between our Epic Hosting partners and the HSS Epic Application Teams on key initiatives.

Responsibilities:

• Oversee Epic Technical Support Team including assistance required for
• System freezes
• Chart locks
• Monitoring of trends in performance
• Monitoring/supervision of Hosting teams
• Root Cause Analysis (RCA) follow-ups to verify process improvements
• Browser Network Whitelisting
• Tickets/Escalations/Queue Management
• Lead Epic System Updates, Client Packs, Release Authorizations
• Develop, maintain, and manage processes and policies for Workstation and Printer Configuration
• Assume the role of IT Lead for Downtime/Business Continuity (BCA):
• BCA Strategy
• BCA Audit/drills
• BCA Monitoring (System Pulse/Kuiper)
• Disaster recovery planning for Epic
• Alternate/Backup Access Emergency Public Access Gateway to Epic
• Lead Epic Cyber Security Initiatives:
• Aiding in quarterly Epic Security Audits
• Facilitating the implementation of Epic security fixes
• Facilitating the implementation of Epic application enhancements to further secure our environment
• Oversee Help Desk Epic Network Operations Center (NOC) process improvement and drills
• Assume responsibility for Audits Annual Benchmarking surveys

Minimum:

• BA/BS Degree in Information Systems, Business, or related area
• Candidates must have proven problem solving, analytical, administrative, written, and verbal communication, presentation, customer service and leadership skills, and will be expected to balance multiple initiatives.
• Must be able to communicate and interact extremely well with all levels within the HSS organization
• Must have strong interpersonal relationship skills
• Must be a team player
• Strong customer service orientation
• Detail oriented

Preferred:

• 4 years’ experience in healthcare working directly for a healthcare organization
• EPIC certified or experienced in one or more of the front-end modules
• Working knowledge of Epic’s Sherlock and Nova applications
• Knowledge and understanding of project management principles

Job Type: Full-time

Pay: $140,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• In-person

Experience:

• EPIC NETWORK AND BUSINESS CONTINUITY PLAN: 3 years (Required)
• Epic electronic health record system: 2 years (Required)
• HYPERSPACE/HYPERDRIVE, CHRONICLES, DATA COURIER: 2 years (Required)

License/Certification:

• Epic UTILITY MODULE Certification (Preferred)

Work Location: In person