How Much Does a Workforce Management Analyst Make? (2025)
A workforce management analyst is responsible for monitoring the workload and scheduling function in a contact-center environment. They analyze trends such as volumes, attrition, and productivity of contact center representatives, then use that analysis to help forecast staffing needs and build scheduling plans aligned with business goals.
According to Salary.com, a workforce management analyst in the United States earns an average salary of $52,777 per year or $25 per hour. Continue reading this salary guide to learn more about workforce management analyst salary expectations, top-paying cities, how experience affects pay, and answers to common questions about the job.
What is the Average Workforce Management Analyst's Salary?
As of November 1, 2025, the average salary for workforce management analysts in the United States is $52,777 per year or $25 per hour. The workforce management analyst salary range typically falls between $41,100 and $65,776, with most earning between $46,665 and $59,581 annually.
2025 Average Salary for Workforce Management Analyst: $52,777 per year ($25 per hour)
A workforce management analyst has a reported average monthly salary of $4,398, while the average weekly pay is $1,015. Additionally, the average workforce management analyst salary per hour is $25, according to the most recent Salary.com report.
| Percentile | By Hour | By Week | By Month | By Year |
|---|---|---|---|---|
| 10th Percentile | $20 | $790 | $3,425 | $41,100 |
| 25th Percentile | $22 | $897 | $3,889 | $46,665 |
| 50th Percentile (Median) | $25 | $1,015 | $4,398 | $52,777 |
| 75th Percentile | $29 | $1,146 | $4,965 | $59,581 |
| 90th Percentile | $32 | $1,265 | $5,481 | $65,776 |
Aside from base pay, workforce management analysts also receive additional compensation through bonuses and various benefits, which raise the average total compensation to $82,140 per year. Many companies also provide health insurance, retirement plans, and paid leave, making the overall compensation package highly competitive within their field.
Workforce Management Analyst Average Salaries State by State
Workforce management analyst salaries vary across the United States based on several factors, including location, job demand, cost of living, and local wage standards. States with a higher cost of living and strong industrial sectors often pay more to attract workforce management analysts.
The table below highlights how pay differs by state, showing which areas offer the highest average annual salary for workforce management analysts and which have the lowest.
Based on the data, the District of Columbia ($58,436), California ($58,215), and Massachusetts ($57,439) rank among the top-paying locations. Meanwhile, Arkansas ($47,678), West Virginia ($47,525), and Mississippi ($47,066) have the lowest average salaries.
| State | Average Annual Salary |
|---|---|
| Alaska | $57,132 |
| Alabama | $48,486 |
| Arkansas | $47,678 |
| Arizona | $51,426 |
| California | $58,215 |
| Colorado | $53,849 |
| Connecticut | $56,404 |
| District of Columbia | $58,436 |
| Delaware | $53,448 |
| Florida | $49,938 |
| Georgia | $50,904 |
| Hawaii | $55,163 |
| Iowa | $50,508 |
| Idaho | $49,267 |
| Illinois | $53,796 |
| Indiana | $50,661 |
| Kansas | $50,254 |
| Kentucky | $49,663 |
| Louisiana | $50,180 |
| Massachusetts | $57,439 |
| Maryland | $54,419 |
| Maine | $51,458 |
| Michigan | $51,975 |
| Minnesota | $54,007 |
| Missouri | $50,143 |
| Mississippi | $47,066 |
| Montana | $49,827 |
| North Carolina | $50,154 |
| North Dakota | $52,133 |
| Nebraska | $49,721 |
| New Hampshire | $53,355 |
| New Jersey | $57,206 |
| New Mexico | $48,882 |
| Nevada | $52,234 |
| New York | $56,108 |
| Ohio | $51,389 |
| Oklahoma | $48,797 |
| Oregon | $53,596 |
| Pennsylvania | $52,540 |
| Rhode Island | $54,720 |
| South Carolina | $49,452 |
| South Dakota | $47,963 |
| Tennessee | $49,320 |
| Texas | $51,749 |
| Utah | $50,539 |
| Virginia | $53,147 |
| Vermont | $51,801 |
| Washington | $57,227 |
| Wisconsin | $51,917 |
| West Virginia | $47,525 |
| Wyoming | $50,613 |
What are the Best-Paying Cities for Workforce Management Analysts?
Workforce management analyst salaries vary depending on the city, influenced by factors such as cost of living, local demand, and industry rates in urban areas.
For instance, cities in California like San Jose, San Francisco, and Oakland offer some of the highest average salaries for workforce management analysts, at $66,571, $65,916, and $64,454 per year, respectively. These cities are known for their strong industrial presence and high living costs, which contribute to above-average compensation packages.
| City | Average Pay |
|---|---|
| San Jose, CA | $66,571 ($32 per hour) |
| San Francisco, CA | $65,916 ($32 per hour) |
| Oakland, CA | $64,454 ($31 per hour) |
| New York, NY | $61,165 ($29 per hour) |
| Queens Village, NY | $60,769 ($29 per hour) |
| Paramus, NJ | $60,347 ($29 per hour) |
How Does Experience Affect Workforce Management Analyst Salaries?
Workforce management analyst salaries increase steadily with experience. According to Salary.com, entry-level professionals earn around $51,208 per year, while those with extensive experience and advanced expertise can make up to $57,671 annually.
As workforce management analysts gain more years in the field, they develop deeper knowledge, stronger skills, and the ability to perform additional tasks, factors that contribute to higher pay.
| Levels | Typical Years of Experience | Average Annual Salary |
|---|---|---|
| Entry Level Workforce Management Analyst | less than 1 year | $51,208 |
| Intermediate Level Workforce Management Analyst | 1-2 years | $53,207 |
| Senior Level Workforce Management Analyst | 2-4 years | $56,867 |
| Specialist Level Workforce Management Analyst | 5-8 years | $57,403 |
| Expert Level Workforce Management Analyst | over 8 years | $57,671 |
How to Increase Salary as a Workforce Management Analyst?
The level of education can impact a workforce management analyst's salary potential. While many enter the field with a high school diploma or technical certificate degree, higher education can lead to more specialized and higher-paying roles.
The typical education levels for those who work as Workforce Management Analysts are with a high school diploma at 48.9%, associate and bachelor�s degree at 23.4%, and no diploma at 4.3%.
According to Salary.com data, the median salary for a workforce management analyst with a high school diploma or technical certificate is between $50,383 and $54,465.
Workforce Management Analyst Advancements
A workforce management analyst has several career advancement opportunities, typically progressing from data-driven support roles to strategic leadership positions. Entry-level analysts can move up to Senior Workforce Management Analyst or Scheduler Lead, taking on greater responsibility for complex forecasting, capacity planning, and mentoring junior staff.
With experience, many advance to Workforce Management Manager roles, overseeing entire scheduling teams and aligning staffing strategies with business objectives. From there, professionals may transition into broader leadership positions such as Operations Manager or Director of Workforce Planning, where they shape long-term staffing strategies and business performance goals.
Additionally, WFM analysts often branch into related fields like business intelligence, HR analytics, or project management, leveraging their analytical, planning, and operational expertise to drive organizational efficiency and growth.
Workforce Management Analyst Skills
Workforce management analysts with specialized skills can boost their earning potential. Salary.com's Real-time Job Posting Salary Data Report shows that skills for maintaining Data Privacy raise salaries by 7.83%, while Customer Satisfaction and Forecasting increase salaries by 7.71% and 7.58%, respectively.
| Skill | Demand | Salary Increase |
|---|---|---|
| Data Privacy | 10.50% | +7.83% |
| Customer Satisfaction | 10.00% | +7.71% |
| Forecasting | 10.70% | +7.58% |
| Data Analytics | 10.00% | +7.43% |
| Data Security | 10.00% | +7.17% |
| Diagnostic Analytics | 10.60% | +7.03% |
What are the FAQs About Workforce Management Analyst Salaries?
Here are some common questions about workforce management analyst salary:
How do I become a WFM?
To become a Workforce Management Analyst, you typically need a bachelor's degree and relevant experience. Start with an entry-level position in a related field, research industries that interest you, and build a professional network. Salaries for this role range from $41,100 to $65,776, with a median salary of $52,777.
Are workforce management analysts in demand and well paid?
Yes. The average annual salary for a Workforce Management Analyst in the U.S. is averaging to $52,777 annually. Looking at the pay distribution, entry-level salaries are around $51,208, while more experienced individuals (2-4 years) earn $56,867, and those with 5-8 years are around $57,403. According to BLS, the employment for management analysts is expected to increase by 9% in the years 2024 to 2034.
What factors affect workforce management analyst salaries?
Several key factors influence the salary for this role:
- Location / Cost of Living & Local Market: Salaries vary significantly by state and city. For example, the average salary in California is $58,215, while states like Arkansas have an average salary of $47,678.
- Years of Experience: More experience leads to higher pay-those with 2-4 years and 5-8 years earn noticeably more than entry-level.
- Education Level: Differing degrees (high school diploma, associate, bachelor) influence salary. For instance, the median salary for high school diploma holders is reported to be around $50,383 - $54,465.
