The Fraud Risk Manager is responsible for understanding and managing Guardian Credit Union’s fraud mitigation resources, practices and strategies. This role will provide oversight for and ensure effective and timely deployment of new strategies to mitigate loss and manage risk. This position will review and analyze industry trends and changes in the payments and regulatory environment to identify gaps in existing strategies. The Fraud Risk Manager will recommend changes to improve program performance, develop and maintain benchmarks and metrics to analyze fraud trends, and collaborate with team members across the credit union to improve program effectiveness.

Major Duties and Responsibilities

• Understands the Credit Union’s services including debit and credit cards, ATM, ACH, draft and wire processing, BillPay, account to account, person to person, etc.

• Manages and develops the fraud team.

• Manages the reporting, monitoring and communication of fraud trends and losses.

• Continually assesses manual and automated processes to identify potential gaps; recommends changes to existing rules and implements new strategies with fraud software or programs to mitigate loss.

• Manages development, testing and implementation of new fraud rules and strategies to improve program performance and enhance the member experiences.

• Manages vendor relationship for most fraud mitigation products and services.

• Assists in supporting daily operations related to fraud management, including review and processing of alerts. Coordinates and communicates with appropriate teams and departments to ensure they are adequately informed and trained on fraud detection and prevention best practices.

• Participates in user groups, forums and vendor related training to uncover additional opportunities and solutions implemented by others.

Knowledge and Skills

Experience

Two to Five years of similar or related experience, including time spent in preparatory positions.

Education/Certifications/Licenses

A college degree.

Interpersonal Skills

A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.

Other Skills

A strong knowledge of fraud management/investigative processes; knowledge of fraud tools and models; knowledge of bank payment systems. Fraud or payments certification or designation, such as the CAFP, AAP or APRP, is preferred.

ADA Requirements

Physical Requirements

Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Working Conditions

Mental and/or Emotional Requirements