About Ambrook
We started Ambrook (ambrook.com) with a mission to help farmers become more profitable and more sustainable. There is a virtuous cycle between profitability and sustainability in many natural resource industries, especially agriculture. Better soil health, water conservation, and climate resilience often leads to lower costs, increased yields, and price premiums for crops or livestock in the market. To reduce the upfront cost and knowledge barriers to implementing these practices, we are tackling an overlooked part of the operation: back office paperwork and financials. There's tremendous room for improvement on existing software and time-consuming paperwork shuffling in the farm back office. Over time, we'll expand beyond agriculture to drive sustainable practices in other natural resource industries: fisheries, forestry, water, energy, mining, and more.
We're a Series A startup backed by top investors (Thrive Capital, Homebrew, Designer Fund, BoxGroup, and more) and are looking for mission- and values-aligned individuals to join our remote hybrid founding team.
Learn more about our mission and what it's like to work with us.
The opportunity
Ambrook is looking for a jack-of-all-trades individual to expand our product operations, customer onboarding, and customer success efforts. You will be responsible for ensuring a high quality of customer experience and rigorous internal processes as we build out a large product surface area and grow our customer base over the next few years.
If you join, you will:

• Become an expert in the world of managing the finances of a farm or ranch
• Develop standardized, scalable processes and workflows to improve operations
• Collaborate with the rest of our team to prioritize product development as we balance supporting customers with building a long-term profitable business
• Represent Ambrook directly with customers, supporting them with questions about using the product and bookkeeping more generally
• Leverage available data from our systems to learn about customers and proactively solve problems before a customer voices them
• Work directly with farmers, ranchers, bookkeepers, accountants and lenders to help our customers get the most out of Ambrook

Within 1 month you'll...

• Learn how to use internal tools and customize them to meet your needs (see stack below)
• Familiarize yourself deeply with our products and customers through our research notes and recording repository
• Manage inbound support queries across multiple platforms
• Facilitate amazing producer experiences through customer success work
• Create documentation or forums that enable customers to succeed with our products
• Implement products and processes to track the customer journey across multiple channels
• Collaborate in new feature launches with customers through email and in-app communication and documentation

Within 3 months you'll...

• Become an expert in the product: Translate customer feedback into product insights and marketing experiments via cross-functional collaborations with Growth, Design, and Engineering teams
• Adapt testimonials into shareable customer story content to increase industry trust and brand awareness
• Handle any financial services disputes and build a support enablement playbook

We'll be most excited if you:

• Have experience in a role that requires analytical problem solving, operational rigor, and outcome ownership, either full-time or through formal internships
• Know how to deal with ambiguous problems and can think on your feet in a variety of customer-facing situations
• Know how to work with complex data
• Are pragmatic and can see the bigger picture
• Are high output and bias towards action
• Are excited to be a part of our mission, and join a mission-driven team
This is a list of ideal qualifications for this position. If you don't meet every single one of them, you should still consider applying!
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Our Ops Stack

• Retool, Zapier, Google Workspace for internal tooling
• Hubspot for customer relationship management
• Intercom, Dialpad, Dovetail for customer success and customer discovery
• LogRocket, Segment, Google Analytics, Metabase, Data Studio, BigQuery for analytics
• Height, Figma, Google Docs, GitHub for project management
• Courier, Mailchimp, Mandrill for communications
• Sanity for content publishing

Benefits

• Healthcare (medical, vision, dental)
• Flexible location (remote or NYC office space available)
• Flexible work hours
• 401k with matching contribution
• Parental leave
• Technology equipment
• Additional perks including office / remote work stipend, wellness stipend, farm immersion stipend, professional development stipend, and team retreats

Our values

• Reach Understanding - We are driven by curiosity and empathy to learn about our customers, team, and world.
• Real Talk - We create space for ourselves and others to be straightforward, vulnerable, and accountable.
• Be Proactively Resourceful - We are internally motivated and externally empowered to identify opportunities and solve problems.
• Derisk Thoughtfully - We lean into the biggest risks we face as a company and put in the work to address them systematically.
• Find the Positive-Sum - We believe in creating incentive structures that align the needs of our company, our customers, and our planet.