Howdy! thunder::tech is an integrated marketing agency headquartered in Cleveland, Ohio. We’re searching for a full-time Digital Support Technician 1 to join our team on a full-time basis.

 As a Digital Support Technician, you will play a crucial role many areas of the development department. Whether it’s maintaining our IT infrastructure or working closely with the Digital Support team to complete client-facing support tickets you’ll always be learning new things in fun and fast-paced environment.

Specific Responsibilities

• Assist in the administration, configuration, and maintenance of servers, networks, cloud infrastructure, and other IT infrastructure components. 
• Monitor system performance and troubleshoot issues to ensure optimal functionality. Implement and maintain security measures to protect the agency's digital assets and client data. 
• Stay updated on industry best practices and proactively address potential security vulnerabilities.
• Work closely with the Development and Client Services teams to ensure seamless integration of systems and applications. 
• Provide technical support to internal stakeholders and address their IT-related queries. 
• Participate in the development and implementation of automation scripts to streamline routine tasks and enhance operational efficiency. 
• Create and maintain documentation for IT processes, configurations, and troubleshooting procedures. 
• Work in conjunction with various departments for the support and maintenance of client websites.
• Develop new features for existing applications and dynamic websites.
• Analyze and troubleshoot active websites and applications across a wide array of programming languages.
• Provide updates on the status of requests for both clients and management.
• Stay up to date on current technological developments for potential use in the workplace.
• Conduct Quality Assurance tests and create reports.

• Self-sufficient learning and problem-solving skills
• Strong knowledge of and ability to use the following:
• .NET 4.0 framework and webforms architecture
• C#, data structures, object-oriented programming
• PHP, object-oriented programming
• GIT source control
• Microsoft Visual Studio
• MS SQL Server Studio
• NetBeans or comparable PHP IDE
• Basic knowledge of and ability to use the following:
• Popular web content management systems (such as Kentico, Sitecore, WordPress, Umbraco, Drupal)
• HTML, CSS, JavaScript (Browser side languages)

• 2-3 years of technical support desk experience helping individuals with technical issues.
• 2-3 years of professional web development using the qualifications listed above.