Job Summary
The Manager will be responsible for driving and directing business operations to ensure productivity and excellence in client service within the restoration industry. The Operations Manager will be required to manage the franchise staff/crews and foster an environment where all employees practice accountability, reliability, and proactivity in their approach. Specifically, the incumbent will focus on service excellence as a priority with all existing clients, continuous growth in the acquisition of new client accounts and ongoing resources devoted to internal people development. This position has the potential to assume an equity position within the company.
Responsibilities

• Establish and ensure compliance of operational unit's short-term and long-term goals with overall company objectives
• Establish and communicate clear standards of performance and budgets for each business unit and/or client account
• Effectively enforce project and performance standards to ensure high quality of customer satisfaction
• Supervise and manage project work to comply with assigned deadlines/schedules
• Manage and monitor sales and project managers to be accountable for exceeding expectations on client accounts and demonstrating a genuine interest in the client's wellbeing
• Conduct regular one-on-one meetings with managers to review key deliverables and actual performance relative to projected expectation
• Interface with insurance adjusters on mitigation claims and provide documentation required to support the claim including pictures, sketches, dry logs and detailed Xactimate estimates

Qualifications

• 1-3 years restoration construction experience
• 1-3 years Project Management and Estimating experience
• Bachelor's Degree in Construction Management, Construction Engineering, or related experience preferred but not mandatory.
• Ability to effectively present information in one-on-one, small or large group situations to customers, homeowners, and employees in the organization
• Demonstrated ability to solve problems and make prudent decisions
• Strong knowledge of MS Office, RMS, and Xactimate
• IICRC Certifications

Compensation: $25.00 - $35.00 per hour

Restoration Support to Help You Get Your Normal Back
At Restoration 1, we help people get their property and life back to normal when they're dealing with water, mold, or fire damage. We understand that our customers are going through a taxing and emotionally trying time. This is why our restoration specialists strive to be attentive, offer upfront communication, and valuable services to our customers.
Most people struggle to clean up the mess after a disaster such as a flood or fire. We've created a straightforward process to guide our customers through their property restoration. With one phone call, your life can get back to normal.
What We Do
Our reputation for fast response, exceptional quality, and commitment has contributed to our growth as a company throughout the United States. Our restoration specialists understand that a disaster and the need for property restoration services can come without warning, and that is why we are always at hand to assist you 24/7! Restoration 1 aims to go the extra mile for our customers and make sure their property is back the way they remember it.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Restoration 1 Corporate.