Laminex Inc is Hiring a Support Technician Customer Facing Near Greenwood, SC
Benefits:
401(k)
401(k) matching
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Benefits/Perks
Competitive Compensation
Flexible Scheduling including Remote Work
Career Growth Opportunities
Group Healthcare
401(k) Matching
Travel Opportunities
Job Summary We are seeking a knowledgeable Customer Facing Support Technician to join our team. You will be responsible for ensuring customer issues are solved and training takes place to avoid future issues. Customers contact our business-hours support queue with ID card printer, camera and software-related questions or issues. Your role is vital to the smooth operation of our company and it enables customers to meet their goals or easily issuing badges to their constituents. The ideal candidate has strong technical skills as well as excellent customer service and communication skills. Responsibilities
Assist with inbound customer software and hardware questions
Remotely administer and set up customer equipment for new installations (computers, printers, cameras, etc)
Install and configure software
Train customers in best practices in technology and how to use software and equipment
Maintain documentation for each customer interation
Qualifications
An associate's or bachelor’s degree in Computer Science , IT, MIS or a related field is preferred
Previous experience as an IT Technician or a help-desk technician is preferred