Our company is excited to make the world a better place- one cell phone at a time. We partner directly with StepStadia, a program designed to make phone and communications services more affordable for low-income households. The Customer Outreach Associates at StepStadia understand that staying connected is a must, and their goal is to ensure that our customers have access to family, schools, doctors, and employers when needed. As our customer base grows, we are excited to build an even stronger, more dynamic team to make a difference in the community. Be part of the growth and apply today to be a Customer Outreach Associate!

Responsibilities of the Customer Outreach Associate:

• Develop and execute outreach programs to educate customers about services and provide personalized service recommendations
• Assess customers for enrollment eligibility based on given criteria or requirements
• Collect, analyze, and report data related to community needs, customer enrollments, and program effectiveness
• Offer unmatched customer service by addressing any inquiries or concerns related to enrollment
• Work alongside the Customer Outreach Associate team to create, review, and maintain enrollment documents
• Promote our clients’ positive image in the community through effective communication and branding
• Attend workshops held primarily for our Customer Outreach Associates to ensure a comprehensive understanding of our client's services and goals

Qualities of the Customer Outreach Associate:

• High school diploma or equivalent
• Experience in a sales, community outreach, or customer-facing role is ideal
• Has strong written and verbal communication skills to engage with clients, consumers, and team members in a professional manner
• Proven ability to create meaningful relationships while interacting with customers
• Passionate about making a difference both personally and professionally
• Brings positive energy into the workplace and enjoys motivating others
• MUST be excited to connect with community members and build brand recognition for our clients!

Perks of Our Work Environment:

• Energetic atmosphere
• On-the-job training
• Entry level opportunities
• Paid travel and networking events
• Company-funded outings to support team comradery
• Growth opportunities

Please submit your resume highlighting why you should be considered for a role as a Community Outreach Specialist, and a team member will be in touch shortly!

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