Position Summary:
This position is responsible for scheduling install/service appointments and inspections, resolving customer issues, dispatching, billing review, and contract paperwork. May support customer service and/or other office functions.

Essential Duties and Responsibilities

• Schedule appointments, dispatch technicians for service and installations as needed to maximize tech productivity.
• Responsible for creating work orders, providing status to customers, and following up with technicians.
• Confirm work order is completed and/or closed by reviewing all notes and following up on pending items.
• Schedule sub-contractor work.
• Work with technicians to ensure all paperwork is completed properly within the designated time.
• Maintain appointment schedules.
• Complete daily reports.
• Assist in coordinating activities such as scheduling, customer notification and equipment procurement.
• Act as a liaison between Design Specialists, managers, and technicians.
• Other duties as assigned.

Job Type: Full-time

Pay: $37,440.00 - $52,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person