Position Information Location: Orange, CT Pay Range: $101,400 - $126,700 Schedule: Ofice JOB SUMMARY: Scope of Work: Directs and supervises employees responsible for operating and/or providing technical support for the operations of the Company's electric and/or customer service activities which may include the dispatch of field operations crews in response to customer trouble and emergency calls. MAJOR ROLES AND RESPONSIBILITIES: 1. Provide technical guidance and expertise to employees engaged in the operation of the electric system. Develop and oversee general operating practices that promote the safe, reliable operation of the electric and/or gas systems, while providing high quality customer service to electric & gas customers. 2. Direct, plan, schedule, review and appraise the work of subordinates; schedule shifts; and interview employees. Maintain qualification to fill in for operators as required in an emergency. 3. Provide direction and assistance to operations staff during electric system emergencies. Prepare reports on system disturbances for management and regulatory agencies. 4. Determines operational practices, procedures and methods and resolve problems as required. Confer with management on major system changes, maintenance projects or projects involving material changes to the electric systems to maintain a secure system and provide reliable service. 5. May Represent Company on interdepartmental and regulatory committees and perform other duties as required. Education & Experience Required: • Bachelors Degree with a minimum of 4 years relevant experience preferred. Associates Degree with a minimum of 7 years relevant experience required. • Knowledge of the characteristics and operation of both gas andelectric systems. • Knowledge of customer service procedures is desirable. Certifications: • NERC Certification as appropriate. Skills/Abilities: • Results oriented and proactive. • Strong analytical, leadership, interpersonal and communication skills. • Able to make operational decisions under pressure • Able to take on special projects. • Demonstrated administrative and decision-making abilities. Competency Requirements: It is preferred that for this job, the candidate fulfills the requirements in terms of levels indicated below. 1. Delivering for the Business: • Global view of the Business – Competent • Achieving Results and Continuous Improvements – Advanced • Initiative – Advanced • Innovation & Creativity – Competent 2. Global Relationships: • Flexibility & Globalization – Advanced • Customer Focus – Advanced • Communicating & Influencing – Advanced • Team Work – Advanced 3. Managing People: • Team Management – Advanced • Developing Others – Advanced #LI-CH1 Mobility Information Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country AVANGRID’s employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com Job Posting End Date: We are one of the main energy companies in the world, a leader in renewables, which champions the energy transition towards a low-emissions economy. We supply energy to nearly 100 million people in dozens of countries and develops its renewable, network and commercial activities in Europe (Spain, the United Kingdom, Portugal, France, Germany, Italy and Greece), the United States, Brazil, Mexico and Australia and maintains markets such as Japan, Taiwan, Ireland, Sweden and Poland, among others, as growth platforms. Do you want to be part of the energy of the future? Do not hesitate, join us! Consult the Iberdrola career site Terms of Use and Legal Conditions Consult the Iberdrola employment channel Privacy Notice