Yellowstone Local is an industry leader in representing the nation's best skilled-trade companies and helping them find and hire the industry's top-performing talent. All of our positions are direct hire placements, ensuring you can step into a role that makes you a standout in the industry—without the hassle of placement fees.

We are proud to introduce you to Randy’s Electric.

Are you tired of just being another voice on the line? Ready to electrify your career where every call sparks opportunity and every client interaction is a chance to shine? Then listen up, because Randy's Electric is looking for a 5-Star Client Service Representative (CSR) and we want someone like you – someone who isn't just looking to answer calls but to turn every interaction into a jolt of client satisfaction and success.

Your New Role:

• Inbound Call Handling: Be the first contact in booking the call. Provide stellar service by answering incoming calls with a smile that can be heard through the phone. Help clients navigate their needs and schedule the perfect service to brighten their day.
• Outbound Sales Calls: Reach out and touch someone’s day positively; make proactive calls, share our electric solutions, and lock in appointments that help build our brand and your success story.
• Client Service: Build lasting relationships that are more than just transactional. Handle concerns with a level of professionalism that turns problems into solutions and clients into advocates.

What's in it for You to Join the Team:

• Competitive Compensation: Earn a robust salary ranging from $19 to $24 per hour, reflecting your experience and commitment to excellence.
• Professional Development: With regular training sessions and a clear path to personal and professional growth, ignite your potential and grow into roles you’ve only been charged up about in theory.
• Team Support: Join a team where every member is a key player in the circuit, connected and ready to support each other to ensure everyone shines.

Why You Will Never Want to Leave:

• Culture of Excellence: Work in an environment that pushes you to be your best, rewards dazzling performances, and treats you like the powerhouse you are.
• Empowerment: Be empowered with the tools, technology, and autonomy to make decisions that light up your career and our clients’ lives.

This Job Isn’t for You If:

• You’re not into making someone’s day or solving the puzzle of a challenging client call.
• You prefer a slow-paced, low-energy work environment.
• Sales goals and client satisfaction metrics turn you off.

This Job Is for You If:

• You thrive in energetic, fast-paced environments and can handle multiple inbound calls like a champion.
• You have the drive to meet and exceed performance metrics without losing your spark.
• You view every challenge as an opportunity to learn, grow, and excel.

Ready to power up your career at Randy’s Electric? Apply now and switch on your potential as a 5-Star CSR!

Job requirements

• Previous experience in client service or sales with a focus on handling high-volume inbound and outbound calls.
• Excellent verbal communication skills to effectively manage interactions and build client relationships.
• Proficiency in CRM software and basic computer operations.
• Strong problem-solving skills with a client-centric approach to address inquiries and issues.
• Resilient and positive attitude, maintaining professionalism under pressure.
• Self-motivated with a high level of initiative to meet and exceed performance goals.
• Flexibility to work standard office hours (7:00 AM to 4:30 PM) and additional hours as needed.
• Commitment to adhere to company policies, including Weeknight/Weekends/Holiday rotation.
• Must be authorized to work in the U.S.

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."

Job Type: Full-time

Pay: $19.00 - $24.00 per hour

Expected hours: 41 – 50 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Minneapolis, MN 55445 (Preferred)

Ability to Relocate:

• Minneapolis, MN 55445: Relocate before starting work (Required)

Work Location: In person