At NewCastle Management Group, we specialize in developing and managing urban and suburban multifamily apartment communities. The foundation of our business is extreme project selectivity; only pursuing the best available properties in strategically selected markets. We combine this hyper-diligence with extensive multifamily experience and a wide range of industry competencies to create the best apartment communities for both our residents and investors.

If you are searching for a workplace that challenges your talents and recognizes your efforts, NewCastle is looking for team members to join our family of professionals who encourage and motivate you to become your very best.

At NewCastle Management Group, we invest in our associates, challenge them, develop them, and give them the tools to succeed. We strive to promote from within and focus heavily on both individual and team development in order to build on our foundation toward a strong future.

We are pursuing a leader to support the staff while providing personal growth opportunities for their success and advancement. The Property Manager will set the tone of the work environment while modeling the culture of the organization. We will provide the resources for our new manager to ensure the community reflects the philosophy of the company.

We are looking for leaders who take initiative, advocate for their team, and never lose sight of the bottom line while providing excellent customer service to both internal team members and external customers. Team players who are proactive, organized, and driven will be successful in this role.

You must be able to balance your role as both an empathetic team leader and business strategist, continuously looking for ways to improve NOI, the property, and your team while effectively communicating with corporate team members and ownership.

Detailed Job Description

• Oversee the overall financial and operational performance of the property.
• Support the marketing of the community and lead the team toward increased traffic resulting in qualified rental prospects.
• Assist in the preparation of the annual budget and is responsible for staying within the established budget guidelines throughout the year.
• Ensure routine expenditures are consistent with the property’s owner-approved budget. Control purchases and utilize the approved vendor lists.
• Responsible for processing, approving, and submitting all invoices for payment on a weekly basis.
• Responsible for maintaining and reconciling petty cash accounts.
• Review rent roll, aging accounts, review capital and improvement programs, and identify risks and potential management issues.
• Coordinate collection of all revenues.
• Train, motivate, and supervise all on-site staff in order to achieve the operational goals of the property.
• Conduct new employee indoctrination and annual performance reviews.
• Review and approve timesheets.
• Conduct ongoing training with office staff. This includes leasing paperwork, access to accounts payable and receivable systems, workplace safety, and any other type of training that may be needed on a daily basis.
• Reconcile security deposit returns and move-out accounts; ensure all final charges are assessed and prepare final account statements in an accurate and timely manner.
• Ensure bad debt process is followed and collections activity is monitored.
• Work with the Service team to schedule turnovers, pre-inspecting of apartments, and move-out inspections.
• Coordinate move-ins with the Leasing Staff and the Service Department.
• Involved with the maintenance team and contractors providing services or repairs to the property to meet company standards and schedules.
• The position will require meeting with residents and contractors to insure all are aware of issues, and the timing of work and be able to communicate concerns between the residents and the contractors.
• Develop and maintain a positive relationship with employees, owners, residents, contractors, and visitors.
• Supervise the filing of legal proceedings in accordance with city/county codes.
• Investigate and respond to all written resident complaints received by Management.
• Forward suit list to attorney on all delinquent tenants and when necessary, testify in court in connection with delinquent judgments and possession litigation.
• Examine move-in accounts; ensure all recurring charges are assessed correctly prior to actual move-in occurs.
• Review for accuracy of all advertising on a weekly basis or as necessary.
• Contribute ideas to Regional Manager for marketing property and improving resident satisfaction.
• Maintain a positive customer service attitude.
• Promote goodwill among prospects, residents, coworkers, and contractors.
• Provide supervision of routine maintenance service to residents and follow-up for assurance of resident satisfaction.
• Physically walk and inspect the property on a regular basis; check on vacant apartments
• Position reports to the Regional Manager.

Qualifications

• Minimum 2 years of relevant experience in Property Management
• Working knowledge of multifamily property management practices and processes: Fair Housing laws and regulations, building and grounds maintenance, resident relations, leasing, rent collection, eviction procedures, accounting principles, property safety, and use of property management and accounting software.
• Excellent communication and interpersonal skills.
• Detail-oriented and highly organized.
• Strong customer service skills.
• Skilled in time management and the ability to prioritize tasks.
• Excellent critical thinking and problem-solving skills.
• Knowledge of relevant landlord-tenant laws
• A strong understanding of the bottom-line and comprehension of balancing income and expenses to ensure the best overall results
• Efficient organizational habits and time management skills.
• Must highlight emotional intelligence and exemplary customer service.
• Applicant must possess excellent communication skills, both written and verbal.

This job description is not meant to cover or include all tasks, duties or responsibilities the employee may be required to perform. Job duties and responsibilities can change at any time, but notice will be provided in advance whenever possible.

The Property Manager conducts all business in accordance with NewCastle Management Group established policies and procedures, all Federal, State, and County Fair Housing Laws, Americans with Disabilities Act, and all other laws pertaining to apartments.

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

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