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Full Circle Insights is proud to build careers by bringing amazing people (like you) together.
The Full Circle Insights team is made up of former Salesforce executives, marketing experts, product managers, and automation specialists who understand how valuable data is – and how frustrating it can be to get. Our powerful, native-to-Salesforce solution empowers companies to easily create attribution models, measure sales and marketing funnels, and align company-wide.
Our Core Values:
At Full Circle, we encourage creativity, value innovation, demand teamwork, expect accountability, and cherish results. If you’re ready to make an impact and work with people who care about your success, you’ve come to the right place.
Full Circle Insights is looking for Customer Success Managers with a focus on retaining and growing with customers through adoption, training, and the renewal process -with a focus on executive relationships. This role combines a revenue and value focus with a deep understanding of client needs and product capabilities to ensure clients are recognizing value- ultimately driving client satisfaction and maximizing the value derived from our solutions.
This role is responsible for proactively understanding where a client is at and what they need. The day to day will be proactively communicating and building relationships with executive sponsors with our clients, teaching and recognizing value, and renewing clients. To do this, you will need to learn the product, the value, and be professionally persistent both internally and with clients.
You will be responsible for understanding where clients are at any point of the journey and act as an internal client advocate. You will work closely with internal teams including implementations, support, sales, finance, and product.
In this position, interpersonal skills are just as important as technical expertise. Full Circle’s customers have adopted a data-first approach to their marketing efforts. As a Customer Success Manager, you’ll help them understand what to do with that data — and why — as you guide them through onboarding, business process reviews, implementation, and deployment.
The role reports directly to the VP of Customer Success.
Vital Qualifications
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Note: The above job description is intended to outline the general nature and level of work being performed by individuals assigned to this role. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required, and may be subject to change based on business needs.
Full Time
$74k-99k (estimate)
04/10/2024
06/08/2024
fullcircleinsights.com
San Mateo, CA
100 - 200
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.