We are seeking a dedicated and customer-focused Virtual Travel Concierge to join our team. You will play a key role in assisting clients in planning and booking their dream vacations. Your in-depth knowledge of destinations, attention to detail, and excellent customer service skills will be essential in creating memorable and stress-free travel experiences for our clients.

Responsibilities

• Client Consultation: Conduct thorough consultations with clients to understand their vacation preferences, interests, and budget constraints.
• Destination Expertise: Stay up-to-date with travel trends, destination information, and local attractions, providing clients with expert advice and recommendations.
• Vacation Planning: Create customized vacation itineraries that cater to the unique needs and desires of each client, including flights, accommodations, activities, and more.
• Quoting and Pricing: Prepare accurate and transparent price quotes for vacation packages, ensuring clients receive value for their money.
• Booking Management: Secure reservations for flights, hotels, tours, car rentals, and other vacation-related services, confirming booking details and processing payments.
• Documentation: Assist clients with travel documentation, including passports, visas, and travel insurance, as needed.
• Customer Service: Provide exceptional post-sales support, addressing any questions, concerns, or issues that may arise before, during, or after clients' vacations.
• Up-selling: Identify opportunities to enhance clients' vacations with upgrades, special packages, or additional services.
• Promotion and Sales: Promote vacation packages, special offers, and loyalty programs to increase bookings and customer retention.

Requirements

• Proven working experience is preferred but not required
• Proficiency in English knowledge of additional languages is an advantage
• Exemplary sales skills and customer oriented approach
• Well versed in various areas of travel (domestic/international, business/holidays, group/individual etc)
• Ability to present, persuade and communicate effectively
• Demonstrable ability to handle crises
• Candidates with personal travel experience will be preferred

Benefits

• Flexible schedule
• Training provided
• Travel discounts and perks
• Free trips from suppliers based on productivity
• Free trips from suppliers based on training program completion

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