Company Overview

Harwood Hospitality Group, Dallas’ premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood District’s first hotel, Hôtel Swexan.

The Hotel is a new destination, with an uncompromising mission that values experience above all. It is a place like no other that draws inspirations from the world’s greatest cities – New York, London, Paris – together in one location to create something completely new. Local expertise with an international influence. Classic and contemporary, the hotel is a twist on conventions.

Part collection, part creativity, and always elegant. Guests stay to get lost – in culture and conversation. The Hotel is a world of its own, a meeting place, a hideaway, a stomping ground. For celebration or solitude.

Designed with all generations in mind, Harwood District’s hotel plays host to an eclectic mix of personalities. It is a timeless setting where locals mix with out-of-towners and old souls encounter the young at heart.

Intimate, immersive, and transportive. Hôtel Swexan has a surprise around every corner. Forget, for a second, where you came from, and leave with a memory that keeps you coming back.

Position Summary

The Reservations Supervisor is responsible for ensuring that the reservations team achieves or exceeds monthly sales targets. This individual will also ensure that guests and members enjoy exceptional customer service and memorable experiences when visiting both our hotel.

Responsibilities

• Supervises the reservations team, including, but not limited to scheduling, training, coaching, and reviewing the employee performance.
• Maintains all elements of the reservations system to ensure information is accurate and up to date.
• Meets and exceeds guest expectations by ensuring team provides positive and courteous service and teamwork.
• Ensures that all special requests are handled in an efficient and timely manner.
• Assists with all outside sales and marketing efforts to all distribution channels including retail and wholesale travel agents, OTA's and group sales leads.
• Facilitates all VIP and special requests.
• Verifies that all email requests are answered in a timely and efficient manner.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established Four Seasons policies and procedures.
• Verifies that all reservations are input correctly into the system, including billing information.

Qualifications

• Strong written and verbal communication skills
• Strong telephone and computer etiquette
• Excellent interpersonal and customer service skills
• Always demonstrates a calm and professional manner.
• 2–3-year experience in luxury hospitality environment as Reservations Agent